Night Auditor
Company: Hotel Commonwealth Boston
Location: Quincy
Posted on: September 12, 2023
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Job Description:
Why us?
At Hotel Commonwealth, we begin with a simple premise. We take cues
from each guest to help define how we can be distinctly 'of
service' to them - it's a guest-changing philosophy that doesn't
live in a manual, but rather within the DNA of our brand.
Unscripted hospitality plays out daily in all we do. It empowers
our employees to provide incomparable, authentic service. And it
has earned Hotel Commonwealth the distinction of being Boston's
most beloved hotel on Trip Advisor for three consecutive years.
With the stylish and incredible rooms and suites, and incomparable
Fenway Park overlooks, the rooms and public spaces show the hotel's
legendary urban charm. As part of the Front Office Team, you are
the face of the ever-welcoming Hotel Commonwealth. We want you to
share your love of the city and its charms and energy. We have a
keen eye for detail and pride ourselves on being unrivaled hosts to
guests from all reaches. We are a team that looks forward to the
experiences we create for guests, and the joy we find in working
together.
The Perks:
-Sage Hotel & Restaurant Discounts across the US
-Medical, Vision, & Dental Insurance with Local26
-Vibrant Downtown Location close to public transportation
-Perq Program with MBTA
At Sage we create a culture of belonging. Our team members serve
with creativity, and passion. Sage associates execute unforgettable
experiences and take pride in our communities. We set new standards
in hospitality.
Job Overview
Audit, balance and report on the various areas of the hotel (e.g.
food and beverage outlets, rooms/front desk, etc.) to provide
accurate, timely information and to ensure company and Hotel
policies and procedures are followed and to prevent fraud. Responds
in a professional and courteous manner to arriving, departing and
in-house guests by providing accurate and timely information and
services. Responds to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns.
*This is a part time position which requires Sunday and Monday
night avialability, and may require weekend avaiilability.
Responsibilities
-Audit, balance and report on all food and beverage outlets (e.g.
restaurants, lounges, banquets, room service) cash and credit
operations to include but not limited to checks, over/short
figures/tally sheets, deposits, counts, house charges, promotional
materials, postings, etc. and reset all registers to ensure
accurate, timely information.
-Audit, balance, post and report on the front desk to include but
not limited to; room charges, phone calls, zero balance folios,
corrections, adjustments, taxes, disputed charges, over/short
figures, deposits, etc., to ensure accuracy and verify proper cash
handling procedures are followed.
-Audit, balance and prepare, verify and report on Room information
to provide rooms management with a picture of how they are
performing. Prepare and input statistics and income journal sheets
for preparation of daily reports.
-Balance and close all bank ticket codes, daily.
-Run night audit final after insuring all revenues are in balance
nightly.
-Greets and completes established check-in procedures for arriving
guests on a daily basis, using both manual and computerized
methods, in order to ensure guest are satisfied and in rooms as
requested.
-Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts and open the room for the next sell.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
telephone.
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests to provide guests with timely and efficient service.
-Works with Engineering and Security for any guest issues or
needs.
-Perform the duties of a Front Desk Clerk including checkouts and
checkins.
Keywords: Hotel Commonwealth Boston, Quincy , Night Auditor, Accounting, Auditing , Quincy, Massachusetts
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