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Outpatient Medical Receptionist

Company: Volunteers of America Massachusetts
Location: Quincy
Posted on: May 10, 2022

Job Description:

The Opportunity: Outpatient Medical Receptionist, Behavioral Health Services

Who We Are -- VOAMASS gives members of the community who need help the most the services, support, and self-esteem they need to create a fresh start. At VOAMASS, our dedicated teams are committed to serving the whole person.

What We Do -- Through our powerful integrated behavioral health care model, we bring together vast resources from a diverse team of caring staff to help each client meet their personal goals. The care we provide paves the way for greater opportunity and second chances by focusing on the critical pillars towards a healthy life: behavioral health, financial stability, and safe housing.

As a Outpatient Medical Receptionist, you'll have a dynamic and critical role being responsible for the overall frontend client experience for our behavioral health clinics. The Outpatient Medical Receptionist helps the client flow from entry to exit and provides excellent customer service to ensure client satisfaction. The role assists in the general office structure of the Outpatient Clinic and participates in administrative functions as assigned.

This role is about making a difference in the lives of the people we serve. You'll bring the following qualifications:

Experience in an outpatient medical environment, preferably as a first line contact with the consumer.
An understanding of MassHealth insurance in an outpatient mental health clinic.
Excellent verbal, written and organizational skills
Excellent PC skills including data entry, Windows, Office.
Must be self-initiating, able to multi-task as an integral member of a dynamic team in a high stress, fast-paced, behavioral health environment
Have a strong ability to directly interact with, understand, and service dual-diagnosed clients in a behavioral health setting.
Ability to understand the needs of clinical staff and communicate as a team; follow direction as an autonomous member of the team
Proactive; able to work independently and responsibly with ability to make decisions autonomously

Key Responsibilities:

Conducts administrative check-ins at frontend to ascertain purpose of visit, and direct them to appropriate staff.
Ensures patient eligibility, processes client into EHR (electronic record system), validates patient insurance, address, requests co-payments from eligible clients.
Collects referral information via fax, telephone, or email. Processes eligibility, schedules diagnostic appointment. Sends or collects intake documents paperwork on or before first session.
Explains policies, procedures, or services to patients using medical or administrative knowledge.
Answers telephones and direct calls to appropriate staff. Schedules and confirms clients' appointments, client encounters, and answers client questions
Transmits correspondence or medical records by mail, e-mail, or fax.
Maintains medical records, document library, and correspondence files.
Receives and routes faxes, emails, messages or documents, such as laboratory results, to appropriate staff.
Operates office equipment, such as voice mail messaging systems. Uses word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Performs various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Schedules follow-up sessions for clients to ensure engagement and retention.

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960's to leading today in the field of integrated services, VOAMASS can be counted on to tackle our greatest challenges.

VOAMASS is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

For full-time employees, our comprehensive and generous benefits package includes:

Competitive Health, Vision and Dental insurance
Flexible Spending and Health Reimbursement Account
Employer paid Life and Long-Term Disability
403(b) matching retirement plans
Tuition Remission Programs
Loan Forgiveness (PSLF Program)
Fitness/Wellness reimbursement
Employee Discount Program
Pet Insurance
Blue Care Line (24/7 Nurse hotline)
Generous Vacation, Sick, and Personal Time Benefits
13 Paid Holidays
Employee Referral Bonus with no annual cap

Vaccination Policy:
In accordance with VOAMASS' duty to provide and maintain a safe workplace, we have adopted a mandatory vaccination policy to safeguard the health of our employees and their families, our clients, partners, visitors, and the community at large from COVID-19. This policy complies with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and the Massachusetts Department of Public Health.PI177319932

Keywords: Volunteers of America Massachusetts, Quincy , Outpatient Medical Receptionist, Administration, Clerical , Quincy, Massachusetts

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