Outpatient Medical Receptionist
Company: Volunteers of America Massachusetts
Posted on: May 10, 2022
The Opportunity: Outpatient Medical Receptionist, Behavioral Health
Who We Are -- VOAMASS gives members of the community who need help
the most the services, support, and self-esteem they need to create
a fresh start. At VOAMASS, our dedicated teams are committed to
serving the whole person.
What We Do -- Through our powerful integrated behavioral health
care model, we bring together vast resources from a diverse team of
caring staff to help each client meet their personal goals. The
care we provide paves the way for greater opportunity and second
chances by focusing on the critical pillars towards a healthy life:
behavioral health, financial stability, and safe housing.
As a Outpatient Medical Receptionist, you'll have a dynamic and
critical role being responsible for the overall frontend client
experience for our behavioral health clinics. The Outpatient
Medical Receptionist helps the client flow from entry to exit and
provides excellent customer service to ensure client satisfaction.
The role assists in the general office structure of the Outpatient
Clinic and participates in administrative functions as
This role is about making a difference in the lives of the people
we serve. You'll bring the following qualifications:
Experience in an outpatient medical environment, preferably as a
first line contact with the consumer.
An understanding of MassHealth insurance in an outpatient mental
Excellent verbal, written and organizational skills
Excellent PC skills including data entry, Windows, Office.
Must be self-initiating, able to multi-task as an integral member
of a dynamic team in a high stress, fast-paced, behavioral health
Have a strong ability to directly interact with, understand, and
service dual-diagnosed clients in a behavioral health setting.
Ability to understand the needs of clinical staff and communicate
as a team; follow direction as an autonomous member of the team
Proactive; able to work independently and responsibly with ability
to make decisions autonomously
Conducts administrative check-ins at frontend to ascertain purpose
of visit, and direct them to appropriate staff.
Ensures patient eligibility, processes client into EHR (electronic
record system), validates patient insurance, address, requests
co-payments from eligible clients.
Collects referral information via fax, telephone, or email.
Processes eligibility, schedules diagnostic appointment. Sends or
collects intake documents paperwork on or before first session.
Explains policies, procedures, or services to patients using
medical or administrative knowledge.
Answers telephones and direct calls to appropriate staff. Schedules
and confirms clients' appointments, client encounters, and answers
Transmits correspondence or medical records by mail, e-mail, or
Maintains medical records, document library, and correspondence
Receives and routes faxes, emails, messages or documents, such as
laboratory results, to appropriate staff.
Operates office equipment, such as voice mail messaging systems.
Uses word processing, spreadsheet, or other software applications
to prepare reports, invoices, financial statements, letters, case
histories, or medical records.
Performs various clerical or administrative functions, such as
ordering and maintaining an inventory of supplies.
Schedules follow-up sessions for clients to ensure engagement and
Since 1934, VOAMASS has provided critical services to the residents
of the Commonwealth. From pioneering early residential treatment
programs in the 1960's to leading today in the field of integrated
services, VOAMASS can be counted on to tackle our greatest
VOAMASS is proud to be an Equal Employment Opportunity and
Affirmative Action employer. We do not discriminate based upon
race, religion, color, national origin, gender (including
pregnancy, childbirth, or related medical conditions), sexual
orientation, gender identity, gender expression, age, status as a
protected veteran, status as an individual with a disability, or
other applicable legally protected characteristics.
For full-time employees, our comprehensive and generous benefits
Competitive Health, Vision and Dental insurance
Flexible Spending and Health Reimbursement Account
Employer paid Life and Long-Term Disability
403(b) matching retirement plans
Tuition Remission Programs
Loan Forgiveness (PSLF Program)
Employee Discount Program
Blue Care Line (24/7 Nurse hotline)
Generous Vacation, Sick, and Personal Time Benefits
13 Paid Holidays
Employee Referral Bonus with no annual cap
In accordance with VOAMASS' duty to provide and maintain a safe
workplace, we have adopted a mandatory vaccination policy to
safeguard the health of our employees and their families, our
clients, partners, visitors, and the community at large from
COVID-19. This policy complies with all applicable laws and is
based on guidance from the Centers for Disease Control and
Prevention and the Massachusetts Department of Public
Keywords: Volunteers of America Massachusetts, Quincy , Outpatient Medical Receptionist, Administration, Clerical , Quincy, Massachusetts
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