Outpatient Medical Receptionist
Company: VOA
Location: Quincy
Posted on: May 15, 2022
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Job Description:
Description:
The Opportunity: Outpatient Medical Receptionist, Behavioral Health
ServicesWho We Are -- VOAMASS gives members of the community who
need help the most the services, support, and self-esteem they need
to create a fresh start. At VOAMASS, our dedicated teams are
committed to serving the whole person. What We Do -- Through our
powerful integrated behavioral health care model, we bring together
vast resources from a diverse team of caring staff to help each
client meet their personal goals. The care we provide paves the way
for greater opportunity and second chances by focusing on the
critical pillars towards a healthy life: behavioral health,
financial stability, and safe housing.As a Outpatient Medical
Receptionist, you'll have a dynamic and critical role being
responsible for the overall frontend client experience for our
behavioral health clinics. The Outpatient Medical Receptionist
helps the client flow from entry to exit and provides excellent
customer service to ensure client satisfaction. The role assists in
the general office structure of the Outpatient Clinic and
participates in administrative functions as assigned. This role is
about making a difference in the lives of the people we serve.
You'll bring the following qualifications:Experience in an
outpatient medical environment, preferably as a first line contact
with the consumer. An understanding of MassHealth insurance in an
outpatient mental health clinic.Excellent verbal, written and
organizational skillsExcellent PC skills including data entry,
Windows, Office.Must be self-initiating, able to multi-task as an
integral member of a dynamic team in a high stress, fast-paced,
behavioral health environmentHave a strong ability to directly
interact with, understand, and service dual-diagnosed clients in a
behavioral health setting. Ability to understand the needs of
clinical staff and communicate as a team; follow direction as an
autonomous member of the teamProactive; able to work independently
and responsibly with ability to make decisions autonomously Key
Responsibilities: Conducts administrative check-ins at frontend to
ascertain purpose of visit, and direct them to appropriate staff.
Ensures patient eligibility, processes client into EHR (electronic
record system), validates patient insurance, address, requests
co-payments from eligible clients. Collects referral information
via fax, telephone, or email. Processes eligibility, schedules
diagnostic appointment. Sends or collects intake documents
paperwork on or before first session. Explains policies,
procedures, or services to patients using medical or administrative
knowledge.Answers telephones and direct calls to appropriate staff.
Schedules and confirms clients' appointments, client encounters,
and answers client questionsTransmits correspondence or medical
records by mail, e-mail, or fax.Maintains medical records, document
library, and correspondence files.Receives and routes faxes,
emails, messages or documents, such as laboratory results, to
appropriate staff.Operates office equipment, such as voice mail
messaging systems. Uses word processing, spreadsheet, or other
software applications to prepare reports, invoices, financial
statements, letters, case histories, or medical records.Performs
various clerical or administrative functions, such as ordering and
maintaining an inventory of supplies.Schedules follow-up sessions
for clients to ensure engagement and retention.Since 1934, VOAMASS
has provided critical services to the residents of the
Commonwealth. From pioneering early residential treatment programs
in the 1960's to leading today in the field of integrated services,
VOAMASS can be counted on to tackle our greatest challenges.VOAMASS
is proud to be an Equal Employment Opportunity and Affirmative
Action employer. We do not discriminate based upon race, religion,
color, national origin, gender (including pregnancy, childbirth, or
related medical conditions), sexual orientation, gender identity,
gender expression, age, status as a protected veteran, status as an
individual with a disability, or other applicable legally protected
characteristics.For full-time employees, our comprehensive and
generous benefits package includes: Competitive Health, Vision and
Dental insurance Flexible Spending and Health Reimbursement Account
Employer paid Life and Long-Term Disability 403(b) matching
retirement plans Tuition Remission Programs Loan Forgiveness (PSLF
Program)Fitness/Wellness reimbursementEmployee Discount ProgramPet
Insurance Blue Care Line (24/7 Nurse hotline)Generous Vacation,
Sick, and Personal Time Benefits 13 Paid HolidaysEmployee Referral
Bonus with no annual cap
Requirements:
Vaccination Policy:In accordance with VOAMASS' duty to provide and
maintain a safe workplace, we have adopted a mandatory vaccination
policy to safeguard the health of our employees and their families,
our clients, partners, visitors, and the community at large from
COVID-19. This policy complies with all applicable laws and is
based on guidance from the Centers for Disease Control and
Prevention and the Massachusetts Department of Public Health.
PI177319932
Keywords: VOA, Quincy , Outpatient Medical Receptionist, Administration, Clerical , Quincy, Massachusetts
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