Service Writer - Laconia Harley-Davidson
Company: American Road Group
Location: Meredith
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Description: American Road Group
is seeking a Service Writer at Laconia Harley-Davidson in Meredith,
NH! Act as a liaison between Harley-Davidson customer and service
technician, documenting concerns and service needs, scheduling
work, assigning jobs to service technicians, and communicating with
customers. Major Duties and Responsibilities Provide superior
customer service to both internal and external customers. Assist
Service Department Manager in maintaining a smooth-running
efficient department. Sell products and services based on
additional work needed and service specials. Articulate and
document customer concerns and assign jobs to technicians. Follow
through customer work orders from start to finish, from scheduling
appointments and reviewing completed work orders with customers.
All other duties as assigned. Requirements: Outgoing, friendly
personality with superior communication skills Excellent customer
service Knowledge or experience of servicing Harley-Davidson
Motorcycles preferred. Experience with POS systems and parts and
management computer software. General knowledge of computers and
great phone etiquette. Current motorcycle license. Physical Demands
and Working Conditions Frequently required to bend, stoop, crouch,
reach, sit, stand, push and pull. The noise level in the work
environment is usually loud. Requires use of both hands. Requires
the ability to balance and push a 600 lb. motorcycle. Frequently
works near moving mechanical parts. Potential exposure to battery
acid, gasoline, chemical cleaning materials or other materials in
shop. Occasionally exposed to exhaust fumes and other airborne
particles. Are you up for a challenge? We believe in this brand, in
this culture, in this lifestyle, and in this dream. Make this dream
a reality and Apply Today!
Keywords: American Road Group, Quincy , Service Writer - Laconia Harley-Davidson, Customer Service & Call Center , Meredith, Massachusetts
