Administrator II Regional Service Technician - Retail Business Service
Company: Retail Business Services
Location: Quincy
Posted on: February 24, 2021
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Job Description:
About Retail Business ServicesRetail Business Services, LLC, is
the services company of Ahold Delhaize USA, currently providing
services to five East Coast grocery brands, including Food Lion,
The GIANT Company, Giant Food, Hannaford and Stop & Shop. Retail
Business Services leverages the scale of the local brands to drive
synergies and provides industry-leading expertise, insights and
analytics to local brands to support their strategies with services
including Information Technology, Merchandising, Marketing &
Sourcing Services, Private Brand Products, Pharmacy Services, Not
for Resale, Store Services, Financial Services, Legal Services,
Communications, Supply Chain and People Systems and Services.
Retail Business Services operates across seven campuses in the
Greater Charlotte, Harrisburg, D.C., Portland, Boston and Chicago
Areas. For more information, visit . To stay updated with the
latest news, follow Retail Business Services on LinkedIn and
Twitter Position Title: Administrator II Regional Service
TechnicianPosition Location: Quincy, MAPosition Summary:Provide
onsite and/or remote support for all store based IT equipment.
Follow documented processes for software loading and image
restoration. Work with store personnel to identify user issues and
provide on-call support 24/7 every other week. Work with IMAC to
provide installation support and also provide support for other IT
project initiatives. Maintain an accurate and appropriate truck
stock and manage timely returns. Stay up to date on HIIPA, PCI, A+,
and W&M requirements/certifications.Principle Duties and
Responsibilities:1. In-store IT support Resolve issues related to
IT equipment and software in a timely manner--- Respond to Remedy
tickets assigned to area. Repair, replace, or reimage devices to
perform as intended to meet the needs of the business.--- Run calls
in an efficient manner based on priority and reduced travel time to
allow for maximum call completion per shift--- Utilize published
documentation and tools to resolve issues and minimize downtime.---
Provide updates for published documentation as new best practices
are learned/discovered--- Timely and accurate updates to Remedy
including ticket status, parts usage, logging serial numbers (as
required) and applying work to projects2. Inventory
managementManage truck inventory --- Maintain an appropriate truck
stock inventory to accomplish an established 1st time fix goal---
Utilize forward stocking locations effectively to reduce downtime
--- Timely pickup of replenish parts return of defective or excess
inventory--- Cycle counts that reflect accuracy between system
stock and actual.3. Licenses, certifications and trainingMaintain
current W&M license, A+ certificate, Hiipa, PCI and RBS
sponsored training--- Pass, renew and keep a current W&M
license/certificate. Prepare and submit W&M documentation in
accordance with local jurisdiction. Make sure weight kit
certification is current.--- Maintain an active A+ certification---
Comply with yearly Hiipa renewal and all PCI compliance
instructions (including EFT tracking)--- Complete all RBS training
and dept sponsored training within timeframe indicated--- Maintain
a current drivers license and a driving record that is deemed
acceptable for operating a company vehicle4. Call reductionEffort
put forth to reduce or eliminate low value calls--- Place calls to
stores when a given ticket or symptom appears to be something the
store can resolve.--- Make sure ticket or service need is still
valid (store fixed and did not cancel) prior to starting travel
over 1hr--- Quick walk through of store before leaving to solicite
other issues that have not been called in (time permitting to
eliminates another trip)--- Educate store personnel in the basic
points of maintaining equipment on their own when it is evident
that they are not making an effort.5. Project supportProvide
support for projects managed by IMAC or other IT depts.--- Assist
with IMAC installs to limit costs by vendors when workload
permits--- Provide in-store support following major IT project work
to limit impact to stores affected--- As required act as "smart
hands" in their field to assist groups that have limited or no
field presence--- Perform signoff for new store technology installs
Requirements Basic Qualifications:---High school with
vocational/technical--- 5+ years Retail & POS System service and
project experience Skills and Abilities:--- Level I and II plus ---
Presentation skills--- Strong analytical skills---
Supervisory/leadership--- Level I and II plus--- Strategic
planning--- Project leading skills--- Bending--- Twisting---
Driving--- Kneeling--- Lifting up to 75 lbs unassisted#Dicejob -
provided by Dice
Keywords: Retail Business Services, Quincy , Administrator II Regional Service Technician - Retail Business Service, Engineering , Quincy, Massachusetts
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