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Service Delivery Manager, Data Analyst/Visualizer

Company: State Street
Location: Quincy
Posted on: January 9, 2021

Job Description:

  • Service Delivery Manager, Data Analyst/Visualizer
  • Quincy, Massachusetts
  • Service Delivery Manager, Data Analyst/Visualizer (a/k/a Client Technical Account Management) (State Street Bank and Trust Company; North Quincy, Massachusetts): Will design and develop multiple solutions within the PXO based on an understanding of existing and future State Street business, application, and infrastructure environments. Will investigate and apply new methods of data analysis and visualizations and will leverage industry best practices and subject matter expertise on analysis and/or visual representations to foster analytical insights for the business. Specific duties of the position include: Requires advanced design thinking knowledge and experience implementing that into Tableau, to ensure dashboards answer the questions being asked by all potential personas, dashboards provide summary level indicators with an ability to drill down for further detail, dashboards are intuitive to use and are not cluttered, and dashboard data and calculations are fittingly pre-aggregated to optimize load time and performance. Design and develop data solutions and business intelligence using Tableau v2018 or higher and determine the initial visualization requirements, including developing technical workflow diagrams and Tableau wireframes and interactive Proofs-of-Concept (PoC's). This includes choosing the right metrics to ensure each metric contributes to the objective of the analysis, and selecting the most appropriate type of visual mapping to optimize deriving actionable insights. Applies advanced understanding of the five primary types of visual mappings the most appropriate use of each, and the most effective way to implement within Tableau; implements Tableau server, including initial software installation, upgrades, patches, and deployment; maintains Tableau server, including scheduling backups, implementing restore processes and procedures, troubleshooting (including log analysis), and managing license entitlements; and optimizes Tableau server, its set up, configuration, and performance, based upon the hardware environment (including the number of nodes and specific characteristics of each) and current and expected usage metrics (including peak and concurrent users, number, nature, and complexity of implemented dashboards). Abile to configure Tableau Server to use Secure Sockets Layer (SSL) encryption ; applies knowledge to successfully implement the appropriate method of Row Level Security (RLS) to restrict access to data only those that have a need to know, based upon State Street's policy; successfully creates pass-thru filtering from Cloud Developer Toolkit (CDT) designed products to Tableau developed products; and successfully configures multi data source connections in Tableau across a variety of data sources including, but not limited to, SQL, Oracle, Hadoop, Tableau Server, BOX. As part of successful multi-data source connections, applies working knowledge required to set up and configure ODBC drivers for sources without built-in drivers within Tableau; provides data solutions and business intelligence using programming skills including Java, SQL, Python, R, and data storage tools like RDMS, Hadoop, Apache stack and more; effectively communicates with colleagues including senior management as well as key senior stakeholders; ensures clear and concise expression of design decisions to development, business teams, and senior IT management; and provides subject matter expertise on analysis and visual representations to foster analytical insights. This is an individual contributor role. The individual in this position will not manage subordinate employees. Minimum requirements are : Bachelor's degree or equivalent degree in Information Systems, Information Technology, or a related field plus 4 years of related experience. Must have : Total years of experience above must include the following (can be gained concurrently): 4 years of proven Tableau experience, with at least 1 year in the financial services sector. Must also have the following: Advanced design thinking knowledge and solid ability creating solutions using Tableau v2018 or higher; proven prior success in a role requiring creativity; strong communication and collaboration skills with experience working in a team environment (including a global work model) and interacting and influencing peers, managers and senior leaders; demonstrated experience working in an environment managing multiple, concurrent deliverables with shifting priorities, demands, and timelines; and demonstrated experience working in various team delivery models including both Waterfall and Agile. (Unless otherwise indicated, Company is seeking the stated ability in the above skills but no specific amount or number of years of experience in these skills is required. All experience can have been gained concurrently.) Apply online at statestreet.com/careers. State Street Job ID:R-648289. An EOE. #LI-DNI
  • Posted 30+ Days Ago
  • Full time
  • R-648289

Keywords: State Street, Quincy , Service Delivery Manager, Data Analyst/Visualizer, Executive , Quincy, Massachusetts

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