Manager, Clinical Coaching

Company: Seniorlink, Inc.
Location: Quincy
Posted on: January 9, 2021

Job Description:

Position Summary::Reporting to the Care Advisory Unit Director, the Manager, Clinical Coaching ensures the delivery of high-quality coaching services in compliance with all state, program, and accreditation requirements. Directly managing the Coaching team (clinical and non-clinical coaches), the Manager, Clinical Coaching focuses on the clinical quality care planning and coaching services. In collaboration with key stakeholders, this individual will create action plans within the remote coaching team in support of quality improvement efforts and outcomes. This individual is responsible for coaching staff and developing and delivering training that will enable Care Coaches to execute Seniorlink's Coaching Framework.What You Will Do::

• Lead and manage a team of clinical and non-clinical care coaches to engage, motivate, and educate family caregivers via phone and technology; may provide direct coaching as needed
• Provide oversight for the appropriate use of tools and person-centered coaching plans to support caregiver and care recipient needs, e.g. CarePath topics within Seniorlink's care collaboration platform (i.e. Vela)
• Provide coaching support to team as needed to ensure coaching plans align with clinical outcome goals
• Provide regular review of critical incidents with Care Teams to identify cause and implication; Recommend interventions, establish action plans and report incidents externally as needed
• Establish clinical relationships with key external business partners and referral sources to increase care collaboration and foster credibility in our services
• Analyze care recipient data (e.g. hospitalization rates, falls, incidents, suspension and discharge rates) to determine improvement opportunities
• Review and support the management of all case activity including activation, suspension, discharges
• Manage consistency in clinical practice and advise team on policies, documentation requirements, and best practices, ensuring compliance with state/federal regulations and NCQA standards
• Lead, manage and develop staff to ensure successful achievement of goals
• Perform other duties as assignedWhat You Will Bring::
  • 7+ years of experience in case management and care planning/assessment within complex care environment; LCSW, RN, or CMC/CCM preferred
  • 5 years of progressive management and leadership experience with proven ability to motivate and develop staff
  • Strong written and verbal communication skills; excellent interpersonal skills with customer focus
  • Tech savvy and comfortable using phone, chat and multiple web-based applications as primary method of communication; comfort with navigating through case management and care collaboration systems
  • Ability to travel within service areas as neededAbout Us::HEALTH CARE SOLUTIONS THAT BLEND HUMAN TOUCH WITH TECHNOLOGY ---Seniorlink is a tech-enabled health services company that builds care solutions to support family caregivers caring for loved ones at home. With nearly 20 years of care management expertise, Seniorlink blends experienced care coaches, proven protocols and an innovative app, to provide family health care solutions. The company's commitment to and engagement of family caregivers paired with its reputation for delivering quality care, provides families with a high-touch, low cost alternative to facility-based care.To learn more about Seniorlink, click here.Seniorlink is an Equal Opportunity Employer*DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
    • Seniorlink supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Seniorlink complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.Seniorlink endeavors to make www.seniorlink.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact People & Culture at 866-797-2333

Keywords: Seniorlink, Inc., Quincy , Manager, Clinical Coaching, Executive , Quincy, Massachusetts