QuincyRecruiter Since 2001
the smart solution for Quincy jobs

Service Manager

Company: MarineMax
Location: Quincy
Posted on: April 6, 2021

Job Description:

Job Category: ManagementReq Number: SERVI02493Schedule: Full-TimeLocation: Quincy, MA, USAThe Service Manager is responsible for managing the service department and service team. Responsibilities include working with the customer (either internal or external) to obtain the information required to perform the work on the boat, and following through to make sure the work is completed correctly the first time and in a timely manner.

KEY TASKS:

  • Oversee day-to-day service operations including scheduling and distribution of work for service advisors, technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
  • Hire, train, motivate, coach, monitor and evaluate the performance of all service team members.
  • Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work, and follow up on timely completion.
  • Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
  • Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
  • Greet customers and determine needs, providing clear and precise instructions on the work order for the service team.
  • Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
  • Estimate cost of repairs and prepare itemized work orders listing costs of parts and labor.
  • Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
  • Coordinate technical and product knowledge training for service team and provide technical assistance as needed.
  • Routinely inspect quality of work performed as required, prior to delivery to the customer.
  • Implement safe, effective and efficient work procedures.
  • Maintain production reports on all service staff. Verify production compensation earned and report to payroll department.
  • Insure continuous financial growth of department, develop and exceed budgets, and manage expenses and department profitability.
  • Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
  • Other duties as assigned
    KEY RESULT AREAS:
    • Internal/external customer satisfaction/FANS
    • Turnaround time and effectiveness of repairs completed
    • Service department gross profits
    • Timeliness and accuracy of paperwork
    • Safety Records
    • Ongoing training programs for service staff PI131780260

Keywords: MarineMax, Quincy , Service Manager, Executive , Quincy, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Assistant Manager
Description: Description br br Our Slice of Life-Our People - One Family br br Happy people who care about making a difference by creating an atmosphere where passion and performance drive operations and we (more...)
Company: Papa Gino's
Location: Whitman
Posted on: 04/20/2021

Life Time: Lifecafe Assistant Manager
Description: Life Time champions a healthy
Company: Life Time
Location: Swampscott
Posted on: 04/20/2021

Child and Adolescent Psychiatric Medical Director
Description: Psychiatry-Child/Adolescent opening in Boston, Massachusetts. This and other physician jobs brought to you by DocCafe.com Medical Director needed for
Company: FCSpsy
Location: Boston
Posted on: 04/20/2021


Assistant Retail Store Manager
Description: This position is for local residents only. br Sorry, Visa / sponsorship not available. br br Assistant Retail Store Manager br br Company Profile br br EWC Growth is a rapidly growing franchisee (more...)
Company: European Wax Center
Location: Boston
Posted on: 04/20/2021

Food and Beverage Manager/Supervisor
Description: GROW With US For 30 years Hudson Group has led the way and prides itself in knowing what matters in travel retail. As airports and transportation terminals have evolved, so has Hudson Group, striving (more...)
Company: Hudson Group
Location: Winthrop
Posted on: 04/20/2021

Real Estate Investments Accounting Manager
Description: Real Estate Investments Accounting Manager The Opportunity We're looking for a Real Estate Investments Accounting Manager, working in the Financial Services industry in Boston, Massachusetts, United States. (more...)
Company: Professional Staffing Group
Location: Marshfield
Posted on: 04/20/2021

Shift Manager - Restaurant
Description: GENERAL SUMMARY--The Shift Manager - He/she has the primary responsibility for managing shifts conveying the Cane's culture to his/her Crewmembers and Customers as well be a creative team player who (more...)
Company: Raising Cane's
Location: Boston
Posted on: 04/20/2021

Line Manager
Description: GENERAL SUMMARY--The Shift Manager - He/she has the primary responsibility for managing shifts conveying the Cane's culture to his/her Crewmembers and Customers as well be a creative team player who (more...)
Company: Raising Cane's
Location: Boston
Posted on: 04/20/2021

Endpoint Transformation / Modernization Manager - SCCM / Intune
Description: The Infrastructure Consulting team designs, installs and configures enterprise technology architecture for Avanade clients. Its expertise spans security, availability/fail-over, operating system/compute, (more...)
Company: Avanade Inc.
Location: Boston
Posted on: 04/20/2021

Real Estate Investments Accounting Manager
Description: Real Estate Investments Accounting Manager The Opportunity We're looking for a Real Estate Investments Accounting Manager, working in the Financial Services industry in Boston, Massachusetts, United States. (more...)
Company: Professional Staffing Group
Location: West Bridgewater
Posted on: 04/20/2021

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Quincy RSS job feeds