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Mailroom Senior Manager

Company: NTT DATA
Location: Quincy
Posted on: November 23, 2021

Job Description:

Position's General Duties and TasksIn these roles you will be responsible for:- Leads and directs Business Process Outsourcing (BPO) Mailroom that provides a variety of services for the client - including intaking, sorting, prepping and scanning documentation; as well as data entry, reject review, and letter creation activities.- Provides direct supervision to team of operational and production team members.- Ensures client Service Level Agreements are achieved and maintained.- Addresses critical client issues escalated from team members.- Identifies, recommends and implements process improvements to increase efficiency, client service levels and financial results.- Sets and communicates clear expectations for work outcomes and manages performance.Requirements for this role include- Requires 8-10 years of relevant experience, including 1- 3 years of managerial or leadership experience- Advanced inventory management skills.- Advanced influencing and communication skills.- Advanced client service skills and leadership capabilities.- Models excellent analytical / problem solving skills.- Excellent organizational and time management skills.- Demonstrated ability to develop operational and strategic plans.- Requires 10-12 years relevant experience (including 3-5 years managerial/leadership experience.)- Advanced influencing and communication skills.- Advanced client service skills and leadership capabilities.- Excellent analytical / problem solving skills.Preferences- Mailroom leadership experienceRequired schedule availability for this position is Monday-Friday (07:00am to 03:30pm EST; or 8:00am-4:00pm EST). This is an essential worker position, so employee will need to be in the building. The shift timings can be changed as per client requirements.Job Type: Full-timePay: $90,000.00 - $95,000.00 per yearBenefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insuranceSchedule:
    • 8 hour shiftWork Location: One location

Keywords: NTT DATA, Quincy , Mailroom Senior Manager, Executive , Quincy, Massachusetts

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