Service Manager

Company: BearCom
Location: Quincy
Posted on: November 19, 2022

Job Description:

RESPONSIBILITIES

• Direct all phases of technical and service programs from inception through completion.
• Participate in customer site walks with the sales organization to determine optimum systems and network design, antenna location, etc. to satisfy the customer requirements.
• Work directly with Motorola Service team members and directly with customers and prospects to seek, design, propose and secure yearly and multi-year service contracts and "man-on-site" contracts.
• Coordinate recruitment and hiring of technical staff.
• Assign training programs to personnel, deliver personnel performance assessments, work assignments, salary, and recognition/disciplinary actions. Assume responsibility for the cost, scheduling and technical performance of company programs or subsystems of major programs.
• Participate in the negotiation of customer contract and contract changes.
• 5+ years of experience in technical / service management in the wireless industry, or similar experience.
• Leadership experience.
• Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.
• Knowledge of, and experience with a network of vendor resources.
• Management of Sales Engineers and complex project implementations.
  

Keywords: BearCom, Quincy , Service Manager, Executive , Quincy, Massachusetts