Executive Director
Company: Brookdale Senior Living
Location: Quincy
Posted on: January 27, 2023
Job Description:
OverviewThe qualified candidate must have a minimum of 2-3 years
experience as an Executive Director managing a large big box
community. Experience with EOEA Executive Office of Elder Affairs
is a plus!If you want to work in an environment where you can
become your best possible self, join us! Youll earn more than a
paycheck; you can find opportunities to grow your career through
professional development, as well as ongoing programs catered to
your overall health and wellness. Full suite of health insurance,
life insurance and retirement plans are available and vary by
employment status. Additional benefits offered include, but are not
limited to:
- Tuition Reimbursement
- Pet Insurance
- Adoption Reimbursement Benefits
- Variety of Associate Discounts This is an incentive based
position, which may include bonuses, incentive or commission
plans.Veterans, transitioning active duty military personnel, and
military spouses are encouraged to apply. Please note, Brookdale is
committed to complying with all applicable laws and regulations
regarding mandatory COVID-19 vaccination. ResponsibilitiesLeads the
day-to-day operations of a large community of more than 175 units
with up to two product lines or more than 120 units with three
product lines. Is responsible for the communitys associate
relations, resident and resident family engagement and connection,
financial performance, and regulatory compliance. Creates and
executes the business plan and develops the team to become the
preferred senior living community in the market, while growing
revenue and profitability in partnership with the district team.
Works with sales to drive sales results. Creates an inclusive
community culture that provides high quality resident experiences
and care and engages residents, families, and associates.
- Responsible for all operations within the community,
interacting with staff and residents, prospects, or their family
members, as necessary.
- Develops and implements business plan to become the highest
performing senior living community in the local market. Creates,
analyzes, and executes annual operating and capital budgets and
holds department leaders accountable for department budgets.
Manages community performance against goals; sets plans to improve
or maintain performance to Company service and financial
standards.
- Builds and maintains strong working relationships with
management team and encourages teamwork and collaboration;
cultivates an inclusive community culture. Supervises, directs, and
motivates community management while empowering department leaders
to supervise, direct, and motivate staff; ensures department
leaders proactively recognize and solve issues. Holds department
leaders accountable for department performance. Provides assistance
to leaders and staff as needed. Works with department leaders to
ensure community maintains appropriate staffing levels to meet the
needs of residents and in accordance with applicable legal
requirements.
- Encourages and supports department leaders to attract, develop,
engage, and retain associates in accordance with Company policies.
Understands the communitys staffing needs and is responsible for
overseeing the recruiting and onboarding process; ensures
associates are appropriately trained and developed to meet the
needs of residents. In consultation with department leaders,
reviews promotions, development plans, disciplinary actions, and
termination decisions to ensure consistency in the selection and
retention of quality associates. Works with department leaders to
analyze trends and implement strategies to reduce turnover and
increase retention.
- Builds high degree of resident satisfaction and retention. Is
responsible for maintaining positive resident relations and is
accessible and approachable to residents and their families.
Empowers community management to proactively solve resident
problems and resolve issues. Works with appropriate department
leaders to leverage satisfied residents and families to grow
community occupancy and to execute renewal program with existing
residents. Partners with Resident Council as necessary. Works with
community management to administer resident satisfaction and other
surveys and to create plan to address opportunities for improvement
in resident satisfaction, experience, and engagement.
- For assisted living or memory care communities, creates and
maintains collaborative relationship with community clinical
leader(s) to ensure communitys care and services are appropriate to
meet the needs of residents. Oversees resident services including
the admission process, healthcare management, and maintenance of
resident documentation to ensure high quality services and
compliance with Company policy and applicable legal requirements.
Empowers department leaders to demonstrate same for their respected
area. Ensures clinical leader(s) conduct service plan reviews,
consistent with applicable legal requirements, with resident
families to maintain the personal dignity of residents.
- Demonstrates a high degree of financial acumen as it relates to
community operations. Analyzes, develops, and executes annual
operating and capital budgets; works to meet or exceed budgeted
revenue, profitability, and occupancy goals. Works with department
leaders and district team to proactively create plans to overcome
unanticipated expenses or revenue shortfalls. Continually explores
means of revenue enhancement and expense reduction, while meeting
the needs of residents and adhering to Company policies and
applicable regulations.
- Drives sales and marketing efforts in collaboration with the
community sales leader to meet or exceed occupancy or revenue
targets by assisting to develop new business, generate leads, and
build strategic relationships. Engages with prospects who tour the
community. Identifies trends and empowers sales leader to implement
approved sales and marketing activities and strategies to maximize
revenue (RevPAR).
- Identifies and builds positive relationships with local
influencers and professionals to raise community profile. Becomes
active in social and civic affairs of the local community that
align with the Companys mission. Represents the community and the
Company to governmental agencies (as appropriate), professional
organizations, community groups, and other appropriate public
agencies and groups.
- Works with maintenance and other appropriate department leaders
to ensure buildings, grounds, and property are up to Company
standards; engages in active oversight of preventative maintenance
systems and programs and frequent inspections that meet Company
standards of excellence.
- Enforces current Company policies and procedures. Maintains
applicable licenses in accordance with Company, Federal, State, and
local requirements.This job description represents an overview of
the responsibilities for the above referenced position. It is not
intended to represent a comprehensive list of responsibilities. An
associate should perform all duties as assigned by their
supervisor.QualificationsEducation and ExperienceBachelors Degree
required. Minimum of five years of operational leadership
experience required. Additional years of experience can be
substituted for the education requirement on a year-for-year
basis.Certifications, Licenses, and Other Special RequirementsMust
have a valid administrator license in states where required. Must
have a valid drivers license and access to a private vehicle for
business use.Management/Decision MakingMakes analytical decisions
and is accountable for all actions made by a department or group.
Uses a high degree of analytical ability and demonstrates sound
judgment acquired through significant experience to solve complex
and varied problems that could result in substantial loss of
reputation.Knowledge and SkillsHas significant knowledge of an
advanced discipline with a working knowledge of related fields. Has
significant knowledge of the organization, work environment, and
process. Has knowledge to direct multiple functions and departments
with full responsibility for operational results. Familiarity with
Microsoft software preferred. Excellent written and oral
communications skills are essential. Ability to prioritize and
effectively manage multiple tasks is essential. Proven success in
driving results. Ability to delegate assignments to the appropriate
individuals based on their skills, roles, and interests and to
oversee delegation appropriately. Proven demonstration of good
judgment, strong problem solving, and decision making
skills.Physical Demands and Working Conditions
- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop, kneel, crouch crawl
- Talk or hear
- Ability to lift: up to 50 pounds
- Vision
- Requires interaction with co-workers, residents or vendors
- Occasional weekend, evening or night work if needed to ensure
shift coverage
- On-Call on an as needed basis
- Possible exposure to communicable diseases and infections
- Potential injury from transferring, repositioning, or lifting
residents
- Exposure to latex
- Possible exposure to blood-borne pathogens
- Possible exposure to various drugs, chemical, infectious, or
biological hazards
- Requires Travel: Occasionally
- Requires Driving: Drives self (Tier 2)Brookdale is an equal
opportunity employer and a drug-free workplace.Salary Range
Information$134,620.00 - $171,490.00 / yearJob
LocationsUS-MA-QuincyCategoryCommunity
OperationsSub-CategoryOperations Mgmt/LeadershipPosition
TypeRegular Full-TimeShift1st ShiftID2023-197555Location :
NameBrookdale Quincy BayLocation : Address99 Brackett
StreetLocation : LocationUS-MA-Quincy
Keywords: Brookdale Senior Living, Quincy , Executive Director, Executive , Quincy, Massachusetts
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