Regional Director of Operations
Company: Residence Inn by Marriott Boston Downtown/South En
Location: Quincy
Posted on: March 15, 2023
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Job Description:
Colwen Hotels is a dynamic and growing hotel company, with an
extraordinary portfolio of award-winning hotels. We are a
hospitality group built on hard work, character and authenticity.
We cultivate ideas and empower individuals to bring forward-
thinking concepts to life to enrich guest experiences. Staying
ahead of the curve is what has made us who we are today and we
strive to keep our ideas fresh. We currently have 40 hotels in our
portfolio operating across 10 states.
With our continued growth and project pipeline, we are able to
provide our associates with exciting career advancement growth and
opportunities. With our continued growth plan in the Greater
Portland market, we are seeking a hands-on, tenured, and results
driven hotel operations professional to join our team. The
successful candidate profile will have a significant background in
managing extended stay, select-service, independent and lifestyle
hotels as well as possess a strong food and beverage/outlet
knowledge. In this hybrid operations role, this individual will
have a seated General Manager position along with providing
impactful leadership and support to assigned hotels within the
assigned region, quality assurance, driving exceptional guest
service standards and satisfaction, ongoing enhancement of service
and quality improvements at the hotels, associate development and
engagement as well as develop strategies to increase profits,
reduce costs and exceed applicable brand, Colwen and Ownership
standards and expectations. This position will be based at
Residence Inn by Marriott, Boston Downtown South End
A strong emphasis will be placed on analyzing information
(financial statements, STR reports, revenue management reports, QA
reports and guest services scores). In addition, this position in
conjunction with Sales and Revenue Management will develop revenue
strategies based upon a thorough understanding of the markets,
various distribution channels to drive occupancy and rate while
increasing market share and the overall profitability for the
hotels.
Responsibilities include but not limited to the following:
-Complete oversight for the P&L performance, cost controls,
associate and guest satisfaction at both home and assigned
properties.
-Ensures responsible financial management of assigned hotels at all
times. In partnership with leadership team, develop annual budgets
to accurately forecast financial performance and to deliver
financial results in accordance with those budgets.
-Provide on-going training and support to the hotel GM's and
leadership teams through on-property meetings, one on one coaching
and continuous interaction in person and on the telephone.
-Conduct regular property visits to ensure brand and ownership
standards are being achieved
-Mentors General Managers to ensure successful operation of their
hotels; sets short-term and long range goals in tandem with
Executive Team and GM's to aid and achieve each property's defined
performance metrics.
-Participate in the recruiting, hiring and evaluation of property
leadership team.
-Drives guest satisfaction by maintaining product and service
quality standards; Periodic property inspections, ensuring
completion of Brand and Company training programs and initiating
corrective action as necessary.
-Review Quality Assurance Inspections, Accounting Audits, Human
Resources Audits and Loss Prevention Inspections, and assessing
actual performance to defined benchmarks, identifying variances and
initiating corrective action.
-Maintain continual awareness of industry trends and brand goals on
competitive practices and changes.
-Ongoing consistent and effective implementation of Colwen policies
and procedures and provide suggestions for improvements or new
approaches to accomplish goals and objectives.
-Establish and maintain positive relationships with hotel owners
and investors.
-Collaborate with regional sales, revenue management, accounting,
human resources, engineering and safety/loss prevention teams.
We've got you covered: Benefits & Perks
-Medical Insurance with Company-Funded HRA
-Dental Insurance
-Vision Insurance
-Flexible Spending Accounts
-Wide-Array of Supplemental Insurance Offerings
-Paid Time Off Programs
-Employee Assistance Program
-401K Plan - Traditional & Roth Options with Employer Match
-Hotel Discount Travel Program for Associates & Family
-Exclusive Associate Discounts - Travel, Entertainment, &
Retail
-Training and Development Programs
-Career Advancement Opportunities
For more information about Residence Inn Boston Downtown South End
click here .
For more information about Colwen Hotels and our portfolio click
here .
EOE M/F/D/V
Keywords: Residence Inn by Marriott Boston Downtown/South En, Quincy , Regional Director of Operations, Executive , Quincy, Massachusetts
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