Regional Director of Operations
Company: Residence Inn by Marriott Boston Downtown/South En
Posted on: March 15, 2023
Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.
With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities. With our continued growth plan in the Greater Portland market, we are seeking a hands-on, tenured, and results driven hotel operations professional to join our team. The successful candidate profile will have a significant background in managing extended stay, select-service, independent and lifestyle hotels as well as possess a strong food and beverage/outlet knowledge. In this hybrid operations role, this individual will have a seated General Manager position along with providing impactful leadership and support to assigned hotels within the assigned region, quality assurance, driving exceptional guest service standards and satisfaction, ongoing enhancement of service and quality improvements at the hotels, associate development and engagement as well as develop strategies to increase profits, reduce costs and exceed applicable brand, Colwen and Ownership standards and expectations. This position will be based at Residence Inn by Marriott, Boston Downtown South End
A strong emphasis will be placed on analyzing information (financial statements, STR reports, revenue management reports, QA reports and guest services scores). In addition, this position in conjunction with Sales and Revenue Management will develop revenue strategies based upon a thorough understanding of the markets, various distribution channels to drive occupancy and rate while increasing market share and the overall profitability for the hotels.
Responsibilities include but not limited to the following:
-Complete oversight for the P&L performance, cost controls, associate and guest satisfaction at both home and assigned properties.
-Ensures responsible financial management of assigned hotels at all times. In partnership with leadership team, develop annual budgets to accurately forecast financial performance and to deliver financial results in accordance with those budgets.
-Provide on-going training and support to the hotel GM's and leadership teams through on-property meetings, one on one coaching and continuous interaction in person and on the telephone.
-Conduct regular property visits to ensure brand and ownership standards are being achieved
-Mentors General Managers to ensure successful operation of their hotels; sets short-term and long range goals in tandem with Executive Team and GM's to aid and achieve each property's defined performance metrics.
-Participate in the recruiting, hiring and evaluation of property leadership team.
-Drives guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of Brand and Company training programs and initiating corrective action as necessary.
-Review Quality Assurance Inspections, Accounting Audits, Human Resources Audits and Loss Prevention Inspections, and assessing actual performance to defined benchmarks, identifying variances and initiating corrective action.
-Maintain continual awareness of industry trends and brand goals on competitive practices and changes.
-Ongoing consistent and effective implementation of Colwen policies and procedures and provide suggestions for improvements or new approaches to accomplish goals and objectives.
-Establish and maintain positive relationships with hotel owners and investors.
-Collaborate with regional sales, revenue management, accounting, human resources, engineering and safety/loss prevention teams.
We've got you covered: Benefits & Perks
-Medical Insurance with Company-Funded HRA
-Flexible Spending Accounts
-Wide-Array of Supplemental Insurance Offerings
-Paid Time Off Programs
-Employee Assistance Program
-401K Plan - Traditional & Roth Options with Employer Match
-Hotel Discount Travel Program for Associates & Family
-Exclusive Associate Discounts - Travel, Entertainment, & Retail
-Training and Development Programs
-Career Advancement Opportunities
For more information about Residence Inn Boston Downtown South End click here .
For more information about Colwen Hotels and our portfolio click here .
Keywords: Residence Inn by Marriott Boston Downtown/South En, Quincy , Regional Director of Operations, Executive , Quincy, Massachusetts
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