Assistant Director of the Quincy Member Enrollment Center

Company: State of Massachusetts
Location: Quincy
Posted on: March 20, 2023

Job Description:

The MassHealth Enrollment Center (MEC) service as the front door for consumer access to MassHealth's varied programs and services. The Assistant Director helps lead and manage staff determining eligibility and providing services for MassHealth members. To meet the challenges of the Affordable Care Act (ACA) and the rules and regulations of MassHealth, the Assistant Director will help implement new technologies, develop and adopt new procedures and change the way we do business. It requires strong leadership skills to manage change and the ability to build and motivate individual staff and teams. Duties and Responsibilities (these duties are a general summary and not all inclusive): * Assist the Director of the Quincy MassHealth Enrollment Center to lead the office and provide clear direction for staff. * Help to manage the introduction of new technology, strategic plans, improved business processes and challenges * Help to improve customer service and member experience * Manage a group of Team Leaders and ensure the effective delivery of MassHealth programs and services to members * Help lead, support, and create a positive/motivating work environment for staff of approximately 80 professional and administrative employees * Communicate with various external providers, advocates, and members to resolve eligibility questions and assure continuity of services * Manage, collect, and report statistical data * Provide quality assurance and internal productivity status using spreadsheets and databases systems * Handle labor relations issues * Organize regular meetings with team leads and mentor them * Ensure that all staff correctly and consistently implement all National Voter Registration Act (NVRA) policies and procedures *Preferred Qualifications: * * Strong, demonstrated management and leadership skills, and significant management experience in health care or other human services field * Knowledge of change management * The ability to build and motivate teams effectively * Sound judgment, analytical skills, and creativity * Excellent verbal and written communication skills * Ability to prioritize, balance multiple assignments and adjust to changing circumstances * Ability to manage relationships in a high volume, unionized environment. TO APPLY: Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days. About MASSHEALTH: To improve the health outcomes of our diverse members and their families by providing access to integrated health care services that promote sustainable & equitable health, well-being, independence and quality of life. For more information about our agency and programs please visit: www.mass.gov/masshealth Pre-Offer Process: A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form. For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *Executive Order #595:*As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: *Community and Social Services Organization: *Exec Office Of Health and Human Services Title: Assistant Director of the Quincy Member Enrollment Center Location: Massachusetts-Quincy - 100 Hancock Street Requisition ID: 230003O1

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