Senior Vice President-Operations

Company: CUES TRAINING FACILITY
Location: Hartford
Posted on: June 1, 2025

Job Description:

Are We the Place for You?Hartford Federal Credit Union ($150M, Hartford, CT) is a community-chartered credit union serving all of Hartford, Middlesex, and Tolland counties. With four branches serving over 14,000 members across a 3-county region, Hartford FCU boasts an expansive field of membership.Since 1961, Hartford FCU has been serving its members' financial needs. We have dedicated more than 60 years to providing members with diversified, high-quality, and competitively priced financial products and services. The Credit Union is in exemplary financial condition with strong ROA and net worth over 12%. This positions us well for growth today, tomorrow, and beyond. We are proud of our legacy of service and success and have been recognized with a 5-star rating by BauerFinancial for exceptional performance as a safe, financially sound credit union for 33 consecutive years!We reward our employees for their hard work, offering exceptional benefits and growth opportunities for our 35 team members. Hartford FCU is a great place to build a career. In fact, this role is open as the incumbent will be stepping into the position as President & CEO, succeeding a long-tenured executive as he retires in early 2026.Is This the Career for You?Our strategic and growth-driven Senior Vice President (SVP) - Operations will be instrumental in overseeing and enhancing the day-to-day operational functions of the Credit Union and serving as a reliable partner in executive leadership. This includes branch operations, marketing & business development, compliance, and member services. You will report directly to the President & CEO and work collaboratively with other executive leaders to ensure Hartford FCU continues to deliver exceptional member experiences while meeting its growth and operational objectives. You will contribute to the strategic plan, participate in Board meetings, and manage daily operations.The SVP - Operations will focus on driving operational excellence, efficiency, and innovation through hands-on work and building, training, and leading a high-performing team. This key leader will ensure that all operational areas are aligned with the Credit Union's strategic vision while adhering to regulatory requirements and industry best practices. As a champion of change and continuous improvement, you will lead efforts to identify new opportunities, implement operational enhancements, and foster a culture of member-centric service and collaboration among staff. Your detail-oriented nature will ensure accuracy, consistency, and incredible quality in all that you deliver, guiding your direct reports to high performance. You will support and advise the President & CEO, helping build her capacity for visionary leadership while you drive day-to-day excellence.This is the ideal role for a forward-thinking operational leader who thrives on building relationships, growth, solving problems, and executing effective strategies to position Hartford FCU for long-term success.How to ApplyHelp Us Get to Know YouIf this sounds like your next career step, submit your resume or link to your LinkedIn profile that shows 10+ years of progressive leadership experience in financial institution operations, including extensive supervisory and management experience. A strong understanding of branch operations, marketing & business development, compliance, and regulatory requirements is essential. A working knowledge of underwriting processes is also key. Candidates should also have a proven ability to lead organizational change and build high-performing teams.Qualified applicants must have a bachelor's degree in business administration, finance, or a related field.
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Keywords: CUES TRAINING FACILITY, Quincy , Senior Vice President-Operations, Executive , Hartford, Massachusetts