Front Desk Lead

Company: Newport County Community Mental Health Center
Location: Middletown
Posted on: February 21, 2026

Job Description:

Job Description Job Description Description: WHO WE ARE… Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic. For more information visit our website: www.newportmentalhealth.org WHO WE ARE LOOKING FOR… Mission- Aligned: You are excited to be a part of Newport Mental Health’s mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care. Ally: You intentionally foster belonging, personal growth, and empowerment for all. You’re a strong advocate for the BIPOC, LQBTQIA, Woman, Veteran, and other underrepresented communities. Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes. Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines. WHAT WE OFFER… Excellent Health and Dental Insurance Vacation, Sick and Personal time accrued biweekly Up to 11 Holidays Retirement program through Mutual of America Additional supplemental insurance programs Tuition reimbursement Mileage reimbursement Employer paid life insurance Flexible spending account (FSA) and dependent care (DCA) spending accounts. The Front Desk Lead is responsible for supporting front desk operations and serves as a working lead for the reception staff. This role helps ensure smooth daily workflows, consistent communication, and excellent customer service while maintaining alignment with Newport Mental Health policies, procedures, and leadership direction. The Front Desk Coordinator assists the Access Team Leader with coordination tasks but does not replace supervisory authority. WHAT YOU WILL BE DOING (ESSENTIAL DUTIES)… Serve as the primary lead point of contact for Front Desk Receptionists for day-to-day questions, workflow guidance, and support. Assist with daily coverage coordination, including monitoring schedules, ensuring adequate front desk coverage, and communicating needs to leadership. Support the team with check-in/check-out workflows, insurance verification, appointment preparation, and client inquiries as needed. Help troubleshoot front desk issues and escalate concerns appropriately to the Access Team Leader. Support consistency and accuracy in front desk processes, documentation, and communication. Reinforce expectations for professional, compassionate, and client-centered service. Assist with training new reception staff on front desk processes and expectations. Communicate updates, workflow changes, and reminders to the team in a clear and timely manner. Promote teamwork, respect, and alignment with Newport Mental Health values. Participate in team meetings and provide feedback on workflow improvement needs to leadership. Requirements: WHAT WE EXPECT OF YOU… High School Diploma or equivalent. Experience in a fast-paced medical office or behavioral health setting preferred. Strong communication skills and ability to work positively with diverse personalities. Demonstrated reliability, professionalism, and ability to multitask. Ability to remain calm, organized, and supportive in a high-volume environment. APPLY NOW Submitting your application is a great way to learn more about Newport Mental Health. If you have questions about how your experience aligns with our job openings or know someone who would be a great candidate for our job openings, please contact Human Resources: Human Resources Newport Mental Health 42 Valley Road Middletown, RI 02842 Tel: 401-846-1213 Newport Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Keywords: Newport County Community Mental Health Center, Quincy , Front Desk Lead, Healthcare , Middletown, Massachusetts