Customer Service Representative I (US) - Quincy, MA

Company: TD Bank
Location: Quincy
Posted on: May 17, 2022

Job Description:

TD DescriptionAbout TD Bank, America's Most Convenient Bank - TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth -, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit DescriptionThe Customer Service Representative I delivers a legendary Customer Experience while providing solutions and referrals for TD products and services to new and existing Customers. Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the StoreConducts needs-based conversations and offers financial solutions to meet our Customers' needs Makes quality referrals to appropriate partners Responsible for meeting individual performance metricsResponsible for making sound decisions and timely problem resolutionProactively reaches out to Customers to deepen relationships through needs-based conversationsPerforms a broad range of tasks of varying complexity and scopeParticipates in opening and closing Store proceduresOpens accounts and related servicesOriginates loan applications, prepares documents and conducts loan closingsJob RequirementsHigh School diploma or GED1+ years of related experience requiredSuperior Customer Service skillsTeller experience (Preferred)Strong organizational skills to handle multiple tasks in a fast-paced environmentExcellent communication skills with ability to be concise, clear and consistentDemonstrated ability to schedule and prioritize workDemonstrated ability to work independently and within deadlinesSound judgment in decision making and problem solvingProficient in Microsoft OfficeNotary License (Preferred)InclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Keywords: TD Bank, Quincy , Customer Service Representative I (US) - Quincy, MA, Hospitality & Tourism , Quincy, Massachusetts