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Customer Service Agent

Company: Aston Carter
Location: Quincy
Posted on: September 17, 2022

Job Description:

Attention!! now hiring for a Customer Service Agent in Norfolk County!!Job Description:

  • Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flights and accurately enter information into internal system
  • -Provide direct guidance and assistance to clients regarding company products, services and requests
  • -Take ownership of potential problems, offering creative solutions through to completion/resolution
  • Exercise prompt and concise communication with clients and interdepartmental partners
  • Candidates will be responsible for providing the highest level of customer service to clients who are booking trips through the company, working with high-net-worth individuals -emphasis on providing a "white glove" customer service experience!
  • The ideal CMC (client management consultant) is a team player (works well as a member of a group), detail-oriented (capable of carrying out a given task with all the details necessary to get the task done right the first time), and dedicated (devoted to a task, purpose, or mission with loyalty and integrity)
  • This is not a typical customer service role - candidates must possess excellent problem-solving skills, confidence, sound skills in decision making, be able to work under pressure, and handle angry clients if issues arise
  • Not a call center environment - this position is admin/office-based with a mixture of communication via phone and email with clientsSchedules:
    • Sunday - Wednesday 6am-9pm (flexibility within this time frame is needed)
    • Wednesday -Saturday 6am-9pm, 4pm-2am or 8pm-6amQualifications:
      • -There is no specific background or experience we are looking for - potential applicants can come from anywhere and any industry - this position is ALL about personality, professionalism, and soft skills
      • -Excellent communication skills (verbally and written)
      • Must be confident, self-motivated, detailed-oriented, professional, polished, organized, and possess the ability to multitask
      • Ability to handle confidential information is critical
      • Proficiency with computers is mandatory (Microsoft Suite)
      • Ability and passion to provide high quality customer service
      • Degree preferred but not required If Interested please reach out to wfarley@astoncarter.com

        About Aston Carter:
        Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
        At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
        Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
        The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
        If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Quincy , Customer Service Agent, Hospitality & Tourism , Quincy, Massachusetts

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