-Long hours sometimes required.
-Light work - Exerting up to 20 pounds of force occasionally,
and/or up to 10 pounds of force frequently or constantly to lift,
carry, push, pull or otherwise move objects.
-Must be able to effectively communicate both verbally and written
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Participate in M.O.D. coverage as required.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
include wearing nametags.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and evaluate complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to maintain confidentiality of information.
-Perform other duties as requested by management.
-Attend daily Wyndham Business Review (WBR) meeting.
-Develop a full working knowledge of the operations of the hotel,
including Food and Beverage, Guest Services and Reservations.
-Develop a complete knowledge of company sales policies and SOP's,
and ensure knowledge of and adherence to those policies by the
-Meet or exceed set goals.
-Operate the Sales Department within established sales expense
-Participate in required M.O.D. and Saturday office coverage as
-Initiate and follow up on leads.
-Maintain and participate in an active sales solicitation
-Monitor production of all top accounts and evaluate trends within
-Regularly contact existing accounts based on the tracing
frequencies of the Account Coverage Program.
-Meet or exceed sales solicitation call goals as assigned by the
Director of Sales.
-Invite clients to the hotel for entertainment, lunches, tours and
-Assist in implementing special promotions relating to direct sales
segments, i.e.WynClub parties, sales blitzes, etc.
-Assist in the preparation of required reports in a timely
-Be familiar with all Wyndham sales policies and selling techniques
with an emphasis on maximizing occupancy and Average Daily Rate
-Conduct a professional, thorough site inspection of the hotel with
clients, exhibiting key features and benefits of the property.
-Use your property's computerized sales management system to manage
the hotel's business, including (but not limited to) generating
reports, entering business, blocking space and building
-Meet and greet onsite contacts.
-Abide by Prime Selling Time (PST).
-Develop networking opportunities through active participation in
community and professional associations, activities and events.
-Review meeting planner evaluations with the Director of Sales to
ensure that issues receive follow-up.
-Handle inquiries as part of Inquiry Day Program.
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 22 brands
strong across 9,000 hotels in more than 95 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by
Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by
Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by
Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites,
Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide--
by Wyndham, Registry Collection Hotels, Super 8-- by Wyndham, The
Trademark Collection-- by Wyndham, Travelodge-- by Wyndham, TRYP by
Wyndham--, Wingate by Wyndham--, Wyndham Alltra, Wyndham Garden--,
Wyndham Grand-- and Wyndham Hotels and Resorts--.
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 9,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Wyndham Boston Beacon Hill , 5 Blossom Street ,
Boston , Massachusetts 02114
Employment Status: Full-time