Banquet Manager
Company: The Newbury Boston
Location: Quincy
Posted on: September 12, 2023
|
|
|
Job Description:
Highgate Hotels
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com .
Location
The Newbury Boston at One Newbury Street, located in the premier
shopping and dining neighborhood of Boston's Back Bay is an iconic
property originally opened in 1927 as one of the first Ritz-Carlton
hotels in the U.S. and most recently was the Taj Boston. The
building was recently transformed into a 286-room luxury hotel with
16,000-sq-ft of stunning event spaces, signature dining experiences
and a reimagined front entrance on Newbury Street.
Overview
The Banquet Manager is responsible for assuring the success of all
banquet events, while maintaining a profitable operation and high
quality products and service levels. He/she is expected to share
ideas to promote business; reduce employee turnover; maintain
revenue and payroll budgets; and meet budgeted productivity while
keeping quality consistently high.
Responsibilities
- Employees must, at all times, be attentive, friendly, helpful,
and courteous to all guests, managers, and fellow employees.
- Employees must, at all times, be attentive, friendly, helpful,
and courteous to all guests, managers, and fellow employees.
- Oversee all aspects of the daily operation of the hotel's banquet
operation.
- Supervise all banquet personnel.
- Respond to guest complaints in a timely manner.
- Work with other F&B managers and keep them informed of
F&B issues as they arise.
- Keep immediate supervisor fully informed of all problems or
matters requiring his/her attention.
- Coordinate and monitor all phases of Loss Prevention in the
banquet operation.
- Prepare and submit required reports in a timely manner.
- Ensure preparation of required reports, including (but not
limited to) Wage Progress, payroll, revenue, employee Schedules,
quarterly actions plans.
- Monitor quality of service in banquet operations.
- Ensure compliance with all local liquor laws, and health and
sanitation regulations.
- Ensure compliance with SOP's in all outlets.
- Ensure compliance with requisition procedures.
- Conduct staff performance reviews in accordance with Highgate
Hotel standards.
- Understand and be able to prepare payroll and tip
distribution.
- Be involved in and/or conduct departmental and hotel training
(CARE, One to One), etc.
- Coordinate all banquet related food and beverage requirements
with the appropriate departments.
- Keep kitchen informed of accurate counts for plating.
- Review menu/service with catering managers and banquet chef.
- Maintain up to date details on banquet functions and communicate
to supervisors.
- Conduct ongoing training of captains/hourly employees to maintain
standards of service.
- Make personal contact with guests and assist them with any
requests.
- Supervise proper tabulation of all banquet checks and ensure that
all checks are presented to guests for signature.
- Requisition liquor, etc. for banquet bars.
- Ensure safety, sanitation, and cleanliness of service areas.
- Oversee banquet set-up assignments.
- Ensure inspection of all banquet areas for cleanliness and
maintenance on a regular basis.
- Conduct menu classes and line-ups for all functions.
- Supervise the work of banquet management and captains, and
observe the performance of hourly service personnel.
- Control and maintain all service equipment. Write service
requests as necessary.
- Ensure overall guest satisfaction.
Keywords: The Newbury Boston, Quincy , Banquet Manager, Hospitality & Tourism , Quincy, Massachusetts
|
Click
here to apply!
|
