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IT Manager

Company: Arbella Insurance Group
Location: Quincy
Posted on: November 20, 2020

Job Description:

SunIRef:Event137 The IT Manager for the Personal Lines Connecticut portfolio is responsible for the development and support of Arbella's Connecticut applications. This is a critical role within the IT organization, having responsibility for the business unit that is targeting substantial growth over the next few years. This role reports to the Director of Application Development of IT and operates with a great deal of autonomy to drive results for the CT business group. The IT Manager for CT Applications engages regularly with the head of the Personal Lines group and their leadership group to deliver on critical priorities. The critical success factors for this role are Customer Focus & Relationships, Coaching & Developing People, Communication Skills, and A Passion for Results. Key Responsibilities: Be a strong IT partner for the Personal Lines organization who advocates for them within the IT organization and is seen as trusted IT advisor by the Personal Lines business unit Set short and long-term goals and objectives for the CT Personal Lines IT organization; plan, organize and lead the work necessary to achieve business results Invest in and develop members of the CT Personal Lines IT team through successful selection of candidates, coaching and development of employees, and strong performance management of Software Developers, Business Analysts and Team Managers. Effectively manage a portfolio of systems development projects, application enhancements and upgrades to ensure that IT delivers on commitments to the Arbella CT Personal Lines Product, Underwriting and Operations units as well as the broader Arbella organization Drive operational excellence through simplification, standardization, and measurement. Instill a strong team focus on continuously improving processes, workflow and operations. Continually seeks ways to drive innovation both within and outside of the CT Personal Lines IT team. Define and maintain roadmaps and long range plans for strategic business initiatives and applications Build a working knowledge of the platform of applications supporting the CT Personal Lines organization Build and maintain effective relationships with peers in the IT Management team. Build effective working relationships beyond the CT Personal Lines IT team, both inside and outside of the IT organization. Propose and effectively manage budgets that are in line with IT objectives Practice strong portfolio and resource management using appropriate Arbella IT tools Ensure that CT applications meet or exceed SLA commitments, placing a premium on uptime and performance. Effectively guide incident resolution, problem management, maintenance, and enhancement issues raised by end users of the CT applications. Contract and vendor management for external parties working to support CT portfolio Key Requirements: Bachelor's degree in Computer Science or related field and 5+ years of experience. Proven experience with performance management including hiring and development of staff. Strong experience leading in customer facing, service driven roles Demonstrated experience delivering successful, complex software delivery initiatives on time and on budget Experience managing IT budgets and forecasts with participation in annual planning processes Demonstrated experience implementing processes and systems that drive consistent execution on customer deliverables Excellent communication, presentation, and interpersonal skills Excellent negotiation, collaboration, facilitation and conflict resolution skills Experience with contract and vendor management Desired Qualifications: Experience working at a Property & Casualty Insurance company as well as experience with Application Development and Support management is desired Personal Lines Policy Administrative and Agent portal solutions experience is a plus Experience using the Agile, Lean, or similar methodologies to drive improved execution is desired Experience using Planview or similar portfolio & resource management tools is desired #LI-CL1

Keywords: Arbella Insurance Group, Quincy , IT Manager, IT / Software / Systems , Quincy, Massachusetts

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