Field Service Technician
Company: Bearcom
Location: Quincy
Posted on: April 4, 2021
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Job Description:
BearCom is the largest value-added distributor of wireless,
voice, data and video solutions that boost operating efficiency and
increase safety. The company is currently in a high-growth phase
and building a team of people who share core values of positivity,
exceptional work ethic and a commitment to working hard in order to
get the job done. Through partnerships with Motorola, JVC Kenwood,
Avigilon, and the like, BearCom services the mission-critical
communications needs of its sophisticated customer base. With
nearly forty years in the industry and a reputation for technical
expertise and the ability to offer customized solutions, BearCom
delivers a variety of communication applications across a diverse
mix of over 40 end markets in the US and Canada. BearCom's ability
to create tailored solutions for its extensive base of over 20,000
active customers allows them to enjoy relationships with the
Fortune 100 to small municipalities. BearCom's headquarters and
distribution center are in Dallas, TX and the company is currently
partnered with the industry renowned Private Equity sponsor Bertram
Funds out of San Mateo, California. As a Field Technician you will
be responsible for meeting customer expectations, some of which are
quality, performance, timeliness, and cost-effectiveness. Wireless
communications systems include: complex radio systems for public
safety and enterprise customers. The ideal candidate must have
excellent communication skills, be motivated, customer service
oriented, possess a willingness to learn, and be reliable. The
Field Technician will interface directly with the end customer
therefore, a professional attitude and appearance are vital.
RESPONSIBILITIES * Install, maintain and provide technical support
and service of wireless communications equipment such as: UHF/VHF
and 800/900 MHz analog and digital systems. Operating mobile,
portable radio equipment, dispatch consoles, and microwave systems,
using both conventional and trunked radio technologies.* Diagnose,
troubleshoot, repair, and resolve wireless communication equipment
problems with customers in a positive and efficient manner.* Repair
customer equipment by replacing defective modules or components
through standard troubleshooting procedures and practices.* Ability
to diagnosis and repair public address systems and BDA systems.*
Recommend appropriate hardware and peripheral equipment that meets
customer requirements.* Provide hands-on and oversight of
communications equipment and peripheral hardware installation such
as base stations, repeaters, mobile devices, portable devices,
wireless broadband devices, and CCTV equipment. Analyze and
comprehend diagnostic test results in order to repair and program
radios and wireless equipment.* Deliver and execute customer
Functional Acceptance Test Plans (FATP), perform and document
results of site surveys and assessments per defined customer
requirements in pre-sales delivery and post installation.* Work
with customers to prepare quotes, bids, and schedules for
completing installation and repair tasks.* Make minor modifications
to electronic circuitry per customer requests and/or deploy factory
software/firmware updates.* Install coaxial and fiber-optic
cabling, connectors, antennas, and couplers in accordance with
customer requirements and industry standards.* Must be team-focused
with a passion to meet customer requirements and company goals.*
Some travel and on-call hours will be required QUALIFICATIONS * 3+
years Service Technician experience in diagnosing, repairing,
programming, and installing Motorola, Kenwood, ICOM, Vertex
equipment in the 2-way radio wireless and /or communication field.*
Extensive knowledge and understanding of 2-way radio theory, RF
propagation characteristics at various frequency bands and
communications systems.* Ability to interpret schematics,
blueprints, and diagrams.* Knowledge of battery backup systems,
base stations, repeaters, multicouplers, and duplexers, TCP/IP
principles and NIC programming.* Proficiency in operating various
test equipment including but not limited to, spectrum analyzers,
system analyzers, watt meters, TDRs, FDRs, and multi-meters.*
Proficiency in designing, troubleshooting, and installing
Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA)
systems.* Proficiency with MS Office Suite, such as Microsoft Word
and Excel.* CET Certification a plus. Journeyman level must be
attained within 6 months of employment.* 2 year Associate degree in
Electronics Technology or equivalent.* R56 Certified Installer.*
Motorola Astro 4x-7x training providing support for various system
operations.* Certification in various Astro 25 products (Quantar,
GTR8000, MCC5500/7500, etc..)* Certification in various MotoTRBO
products and systems (Connect+, Capacity+, Linked Capacity+, IP
Site Connect, Capacity Max etc.).* Knowledge of audio, RF, digital,
and microprocessor electronic circuits found in communications
equipment at the component level.* Must be able to get Security
Clearance.* Must have a valid driver's license and proof of
insurance.* Background checks are part of the hiring process, which
may include a Motor Vehicle Check. BearCom offers competitive
compensation to all of its employees as well as comprehensive
benefits which include: Medical, Dental, Vision, 401k,
Paid-Time-Off, Holiday pay and much more. BearCom is proud to be an
equal opportunity workplace free from discrimination and
harassment. We seek to recruit and retain the most talented people
from a diverse candidate pool and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status or any other disability protected by law. All
employment is decided based upon qualifications, merit and business
need.
Keywords: Bearcom, Quincy , Field Service Technician, IT / Software / Systems , Quincy, Massachusetts
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