Program Manager Managed Services

Company: Granite Telecommunications LLC
Location: Quincy
Posted on: August 6, 2022

Job Description:

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.65 billion in revenue with more than 2,200 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been rated a "Fastest Growing Companies" by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is looking for an Program Manager Managed Services who can understand and advocate for the needs of our users and coordinate the fulfilment of those needs through Project Planning and Management, Team Facilitation, Track and communicate project status between stakeholders, and software development team for several concurrent high visibility projects using agile/waterfall methods in a fast-paced environment.

As a Program Manager Managed Services, you will bring management, strong communication, collaboration, and leadership skills to our organization. In this role you will represent the voice of the user, working closely with product leadership, UX, and engineering teams to help define and execute the product vision. This will require you to support Granite Telecommunication by organizing and motivating product development engineering team to achieve a high level of performance and quality in Agile methods and initiatives that provide exceptional business value to users/customers. In this role, you will be responsible for managing several concurrent high visibility projects using agile methods in a fast-paced environment that may cross multiple business and operational areas. Additionally, some projects will be individual contributor-based using your business analytics and organizational change management capabilities.

Duties and Responsibilities:

* Project Planning and Management - Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; manage dependencies between teams; and perform delivery planning for assigned projects.
* Team Facilitation - Lead and develop high performing agile teams. Hold teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work.
* Business Analyst Support - Support the Business Analyst in managing customer/business expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.
* Track and communicate project status, key milestones, sprint/release progress, and other metrics to all affected teams and management
* Product Innovation - Evaluate Granite's products to competitors products in order to assess competition in the market
* Assist with product evaluation, product customization and system integration. Perform GAP Analysis around the identification of business rules, business and system process flows, requirements and assumptions
* Collaborate with members of the Product Team in developing and executing on the long-term vision for Granite's product suite
* Lead Product Development Team as the Subject Matter Expert (SME), lead daily meetings, resolve impediments to the team, and assist with sprint planning and review meetings
* Conduct Business Requirements Gathering sessions in the form of questionnaire and business scenarios with the stakeholders, Subject Matter Experts (SME) and the developers
* Design UI mockups and wireframes using Visio and validate designs with the application development team and business users
* Perform network/system troubleshooting to analyze and resolve endpoint problems in both the test and production environment
* Validate system design against requirements and effectively work with Quality Assurance (QA) teams on completing User Acceptance Testing (UAT)

Required Qualifications:

* Bachelor's Degree in Engineering, Business, Marketing, or equivalent field.
* 1+ years of demonstrated success in a fast-paced product management role for software and/or SaaS-based products.
* Proven track record of accomplishment of launching successful new products and enhancing and scaling them through product releases.
* Experience with early-stage products and new product development from ideation specification through market launch and revenue generation.
* Proven ability to successfully collaborate with internal stakeholders from various levels and areas of the organization and drive successful outcomes cross-functionally.
* Experience working closely with an engineering team to plan the execution and manage them through the entire product lifecycle.
* Experience with the development and launch of products focused on data manipulation, visualization, and/or next-generation technologies.
* Experience with backlog tracking, burndown metrics, velocity, and task definition.
* Effective oral and written communication and collaboration skills with a proven ability to communicate business requirements.
* Ability to build and maintain relationships with senior-level management and other stakeholders.
* A self-starter mentality with an understanding of key technologies, and an ability to engage verbally at a technical level.
* Ability to multi-task in the midst of tight deadlines.
* Excellent leadership, analytical, and interpersonal skills.
* Understanding of tools including TFS and Jira required.

Preferred Qualifications:

* Scrum Master Certification preferred
* Experience in creating wireframes and UI

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Keywords: Granite Telecommunications LLC, Quincy , Program Manager Managed Services, IT / Software / Systems , Quincy, Massachusetts