Field Service Technician (Level 1)

Company: Orion Talent
Location: Boston
Posted on: September 19, 2023

Job Description:

Position Details:
--- Title: Field Service Technician (Level I)
--- Location: Boston, MA
--- Travel/Schedule: You generally will be providing service to customers in the Boston area; overnight travel is a rarity
--- Compensation: Target base rate -$24/hr - $25/hr with the expectation to move into a Level 2 Tech role within a year or so (which pays closer to $29/hr - $30/hr).
o Bonuses/Additional Compensation: Overtime is paid at 1.5X after 40 hours. You also are provided mileage reimbursement for local travel.
--- Benefits: Company offers an excellent benefits package with comprehensive medical/dental/vision plans, Flexible Spending Accounts, matching 401k, discretionary profit-sharing, educational assistance opportunities, paid time off, etc.
--- Vaccine Requirement: None

Position Description: In this role you will provide installation, troubleshooting, maintenance and repair services on company's Large Format Printer Systems (LFS) equipment at customer sites in the greater Boston area. Some specific responsibilities include:

--- Diagnose basic mechanical, software, network, and system failures using established procedures.
--- Service and repair designated equipment to company standards and specifications.
--- Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
--- Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
--- Properly maintain all technical information, Field Service Reports, Expense Reports, and company property assigned.
--- Maintain all technical information and company property assigned and provide direction to less experienced technicians.
--- Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

In order to be successful in this role, you should have experience with electronics and/or electromechanical systems. You must have an understanding of and comfort navigating computer operating systems, including the ability to configure and debug computer and networking problems. You should have a clear ability to work with electronic equipment such as volt meters, amp meters, oscilloscopes, etc. And you must be service-minded and customer-focused.

Keywords: Orion Talent, Quincy , Field Service Technician (Level 1), IT / Software / Systems , Boston, Massachusetts