Senior Customer Success Representative
Company: ArcLight Consulting
Location: Burlington
Posted on: April 1, 2026
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Job Description:
Description ArcLight Consulting, an Addison Group Company, seeks
a highly motivated and talented Senior Customer Success
Representative looking to expand their career with a growing
dynamic consulting company. The role will focus on providing
responsive application-level support for our customers production
and non-production environments, and internal process optimization.
This senior level position offers a rich learning experience and a
real opportunity to make an impact on the business. Work with
companies remotely to support Oracle HCM Support business users by
providing application support Provide advice and training to
end-users Maintain current knowledge of relevant technologies
Understand and support all system interfaces for assigned
applications Work closely with business and vendor to tune and
troubleshoot applications Provide project support as required for
system upgrades and requests for new functionality Provide support
in the area of process improvements & automations Monitor assigned
software applications, document, and analyze problems Lead and
participate in efforts to develop and implement process
improvements and automation for application and system monitoring
Lead and participate in efforts to implement application updates to
include upgrades, patches, and new releases Test, debug, implement,
and document programs Develop work plans and track/report status of
assigned projects/tasks Liaise with vendor support on all issues
Responsible for problem management activities such as issue
resolution and root cause analysis Utilize & Maintain customer
tickets via internal ticketing system Skills & Requirements: Oracle
HCM Cloud experience required Experience with Oracle Cloud ERP is a
plus Knowledge of HR processes Excellent interpersonal,
communication and presentation skills Self-motivated and able to
plan work effort and manage priorities Ability to effectively work
in a remote model with clients and peers Bachelor’s degree in
Business, Human Resources, Computer Science, or related field, or
its equivalent. 3 years of experience in a similar role Can be
based anywhere in the US Minimal travel may be required as per need
basis
Keywords: ArcLight Consulting, Quincy , Senior Customer Success Representative, IT / Software / Systems , Burlington, Massachusetts
