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Business Development Specialist

Company: RFX Inc.
Location: Quincy
Posted on: March 26, 2020

Job Description:

Who is RFX Inc.? RFX is a family who understands how transportation affects the world. We are led by our rich history, integrity, and quality of service while embracing our ever-changing industry. We are committed. We are passionate. We hold ourselves responsible because what we do matters. -- Why WE need YOU: RFX is a Woman Owned company with roots dating back to 1952. Building on our tried and true business model, we are embarking on a new chapter of exciting and rapid growth. We need your help in meeting our sales goals through new customer and carrier acquisition and retention. -- What WE'LL do for YOU: We pride ourselves on taking care of our people first. We will offer a competitive salary and commission package, a comprehensive insurance benefits package, 401K match options, healthy life style incentives, referral, idea and productivity bonus opportunities, and Nine paid holidays including your birthday plus paid vacations! This position is base salary plus uncapped commission potential. -- What YOU'LL do for US: Our Business Development Specialists are responsible for driving revenue and gross profit by building new customer and carrier relationships, developing existing relationships, increasing business, and brokering freight while maximizing margin and maintaining exceptional customer service. The focus pillars for this position are Sales, Customer service, and Technology. -- Business Development Adhere to sales strategy to achieve sales goals, GP, and revenues. Make a minimum of 100 calls/day to new and existing customers and carriers. Consistently learn and understand industry trends to increase selling competency. Reach and exceed all sales goals reporting regularly to manager. Conduct market research on competitor and customer analysis. Communicate effectively with teammates allowing for interdepartmental success. Obtain documentation for all accessorial charges. Accept, assign, and manage freight services end to end. Schedule appointments at shippers and receivers when needed. Track freight per customer protocol requirements and work to prevent problems. Negotiate transportation expenses with customer and carriers. Manage claim procedures with customers. (eg overage, shortage, deductions) Work with financial departments for non-pays, short-pays, issues, PODs, etc. Customer Relationship Development Generate and engage leads, asking qualifying questions to identify prospects. Retain and expand customer base via steady presence and exceptional service. Maintain accurate and current company details, contacts, and notes in the CRM. Identify and engage all company buying influences to maximize each opportunity. Maintain sales stage status in CRM for all leads, prospects, and customers. Monitor customer preferences to determine sales effort. Work cross-departmentally to complete customer setup process once awarded. Resolve customer complaints regarding sales, service, and contract issues. Rate and accept loads from customers, create orders, and dispatch accordingly. Carrier Relationship Development Generate and engage leads, asking questions to identify carrier prospects. Retain and expand carrier base via regular contact and exceptional partnership. Identify and engage all carrier influences to maximize each opportunity. Monitor carrier preferences to determine sales effort. Find, negotiate, and secure the equipment capacity to service needs. Perform any other duties assigned or requested. Must be authorized to work in the U.S.

Keywords: RFX Inc., Quincy , Business Development Specialist, Other , Quincy, Massachusetts

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