Customer Care Associate - Healthcare

Company: NTT DATA Corporation
Location: Quincy
Posted on: October 13, 2020

Job Description:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Associate - Healthcare to join our team in Quincy, Massachusetts (US-MA), United States (US).

In this role you will be responsible for:

Accurate interpretation of the request submitted for the provider/practitioner to determine required action

Research in Provider database to determine if request is new or has already been received and/or completed

Meet productivity and quality standards to ensure team meets Service Level Agreements with Customer

Interact with NTT Data teams as necessary to fulfill the provider/practitioner request

Special projects and other duties as assigned

Requirements for this role include:

2+ years of healthcare provider knowledge

2+ years of data entry experience.

2+ years of data research knowledge.

2+ years of MS Office experience.

Preferences:

SunGard, MACESS EXP

NDM, Provider Manager

Networks Pro/NPPES Registry

Required schedule availability for this position is Monday-Friday 8:30am ? 5pm. The shift timings may be changed as per client requirements. Additionally, resources may have to work extra hours during the week and on weekends based on business requirements.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

INDHCLSMC

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Keywords: NTT DATA Corporation, Quincy , Customer Care Associate - Healthcare, Other , Quincy, Massachusetts