NTT DATA Services strives to hire exceptional, innovative and
passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization,
We are currently seeking a Customer Care Associate - Healthcare
to join our team in Quincy, Massachusetts (US-MA), United States
In this role you will be responsible for:
Accurate interpretation of the request submitted for the
provider/practitioner to determine required action
Research in Provider database to determine if request is new or
has already been received and/or completed
Meet productivity and quality standards to ensure team meets
Service Level Agreements with Customer
Interact with NTT Data teams as necessary to fulfill the
Special projects and other duties as assigned
Requirements for this role include:
2+ years of healthcare provider knowledge
2+ years of data entry experience.
2+ years of data research knowledge.
2+ years of MS Office experience.
SunGard, MACESS EXP
NDM, Provider Manager
Networks Pro/NPPES Registry
Required schedule availability for this position is
Monday-Friday 8:30am ? 5pm. The shift timings may be changed as per
client requirements. Additionally, resources may have to work extra
hours during the week and on weekends based on business
About NTT DATA Services
NTT DATA Services is a global business and IT services provider
specializing in digital, cloud and automation across a
comprehensive portfolio of consulting, applications, infrastructure
and business process services. We are part of the NTT family of
companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will
consider all qualified applicants for employment without regard to
race, gender, disability, age, veteran-status, sexual orientation,
gender identity, or any other class protected by law.