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Systems Administrator

Company: Sullivan and Cogliano
Location: Quincy
Posted on: November 20, 2020

Job Description:

Systems Administrator ndash Temp to Direct ndash Quincy, MA We are seeking an experienced (2-4 years) Systems Administrator who thrives on tackling technical challenges. This talented individual should be a customer-focused IT professional and have the ability to manage a dynamic case load, including the ability to effectively work multiple open tickets and projects. This role will be a combination of onsite and remote customer support. Job Responsibilities Will be onsite at a client 3 days a week and supporting other clients the other 2 days (Remotely) Act as the primary on site System Administrator for a single customer Act as escalation point for technical issues Travel to local sites as needed to provide support and work on small projects such as deploying switches Investigate, analyze and troubleshoot customer environments Acknowledge and work incoming tickets escalations when not onsite at customer Quickly and effectively communicate with customers within our SLA Assist in resolving complex technical issues within our customersrsquo environments Continually update and improve our documentation of a customer environment Take a consultative approach to helping our customers improve the effectiveness of their computing environment Assess and audit customer environments Ensure documentation of customer environments is kept current and usable. Job Requirements 2-4 years of practical experience supporting Microsoft Active Directory, VMware and networking (switching and firewalls) Understanding of SAN technology, SAN Networking and support Candidate must be extremely responsive and well organized Ability to manage a dynamic case load of issues, including the ability to effectively work, manage, and report status on multiple open tickets at one time. Preferred SkillsExperienceCertifications Industry Certifications (MCP, MCSA, MCSE, VCP CCNA, CCDA, etc.) Citrix (XenAPP PVS XenServer XenDesktop) Support of Cisco, Fortinet, SonicWALL andor other firewalls Networking, CiscoHP specific routerswitch configuration Telephony and VoIP support Understanding and administrative support of Microsoft Exchange Experience working in and supporting cloud environments such as Azure and AWS The Systems Administrator, Level II is assigned to specific coverage times, which are subject to change according to the needs of the business. When dealing with critical customer issues, Engineer is expected to work beyond normal coverage hours either until the issue is resolved, or until the issue is appropriately transitioned to another Engineer capable of accommodating the issue.

Keywords: Sullivan and Cogliano, Quincy , Systems Administrator, Other , Quincy, Massachusetts

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