Global Head of Infrastructer Operations
Company: ExecuNet
Location: Quincy
Posted on: January 13, 2021
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Job Description:
The Global Technology Services team is seeking to hire a Global
Head of Infrastructure Operations Senior Vice President role that
would report directly to the Chief Data Officer to create and drive
a technology roadmap and delivery of innovative products and
solutions consistent with the company's vision and growth
objectives. This role will be responsible for leading a large
global organization inclusive of our vendor partners in the
following IT areas: Database Administration, Data Centers, End User
Computing, Service Desk, Mainframe, Midrange, Middleware, Open
Systems, Storage and Disaster Recovery testing. The leader will
need to be able to understand business drivers, market requirements
and competitive issues facing the organization while also
understanding both legacy products and new technology to guide
leadership on how to best modernize the technology at the company.
This is an opportunity to work within a very strong, senior level
technology team and help drive delivery and success of legacy and
new technology.This key leader will be expected to enhance,
develop, manage and implement key corporate IT/Technology Services
to enable attainment of the strategic objectives of the
corporation. They will also work closely with clients, client
services, sector solutions, and business teams to ensure that
solutions are effective and deliver a balanced solution against the
clients and our overall business strategy.Key Responsibilities: *
--- Leads multiple teams including vendor partners in the following
IT areas: Database Administration, Data Centers, End User
Computing, Service Desk, Mainframe, Midrange, Middleware, Open
Systems, Storage, Disaster Recovery testing* --- Ensure the
availability and resiliency of in-scope infrastructure platforms
and services* --- Maintain the portfolio of hardware and software
products and lifecycle management to remain current with industry
and vendor standards for supportability* --- Proactively recommend
innovative and modern technology solutions based on industry best
practices (e.g. data center strategy) and proven success in
implementing multiple large scale transformational initiatives* ---
Strong communication and collaboration skills to work across IT and
Business divisions to achieve consensus and common
goals/objectives* --- Champion and promote service improvements on
an ongoing basis to continually improve quality and customer
satisfaction with IT services* --- Manage, identify and develop
high caliber talent for mobility and growth* --- Review service
metrics (KPIs) that identify the success of the services being
utilized to recommend and coordinate implementation of changes to
ITSM services to improve metrics* --- Provide oversight to
outsourced service providers of agreed upon SLAs, agree appropriate
actions to maintain and improve service levels while evolving their
service program as needed for new services* --- Clearly articulate
industry insights and regular updates on service performance and
achievement to IT executive leadership and the broader IT team on a
frequent basis* --- Work closely with the EMEA and APAC regions to
ensure cohesive and comprehensive infrastructure services and
availability from a global standpoint* --- Proactively protect and
strengthen IT assets against internal and external threats and work
closely with regulatory and audit groups to ensure
complianceCandidate Requirements: * --- Bachelor's degree required,
Master Degree or equivalent preferred.* --- 15+ years of experience
in large global corporation preferably financial services industry*
--- Self-starter and willing to work with ambiguity* --- Innovative
problem solver and strategic thinker, along with strong business
acumen and analytical capabilities* --- Candidate must be a change
agent and possess the business acumen to interface with senior
business stakeholders, client interactions and the ability to offer
creative solutions to meet all party requirements* --- Strong
Executive leadership skills; collaborative partner able to
influence and drive accountability across the organization
Keywords: ExecuNet, Quincy , Global Head of Infrastructer Operations, Other , Quincy, Massachusetts
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