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BPO Team Lead

Company: ntt data corporation
Location: Quincy
Posted on: February 25, 2021

Job Description:

Job DescriptionReq ID: 104247 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a BPO Team Lead to join our team in Quincy, Massachusetts (US-MA), United States (US). Job Responsibilities: * Supervise a team typically responsible for high number of audits, and tight deadlines * Responsible for career development / planning, performance and pay discussions of team members. * Recommends and takes action on hiring, firing, promotions, and disciplinary actions. * Leads a team ensuring the highest quality of service is provided to clients. * Monitors performance of the team and reports results and issues to higher-level leadership. * Assists team with research, escalated client or account issues * May interact with clients and internal departments to resolve issues. * May perform audits, assessments or participate in projects * Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. * Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained. Compiles and analyzes data to identify trends for root cause analysis. * Ability to identify and set priorities, plan and effectively allocate appropriate resources * Demonstrate effective written and verbal communications * Analyze and prioritize situations to identify and solve problems * Demonstrate efficiency and high quality in personal work efforts * Improve processes and practices by identifying inefficiencies and redundancies * Must Have Qualifications: * 5+ years' experience in Healthcare field. * 1 or more years in a Leadership position * 1 or more years of exposure to claim operations process flows, industry standard provider terminology and/or procedures * 3 or more years experience with Healthcare enrollment, billing and industry standards for members, providers and products experience. INDBPO About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Keywords: ntt data corporation, Quincy , BPO Team Lead, Other , Quincy, Massachusetts

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