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Premier Account Supervisor

Company: Granite Telecommunications LLC
Location: Quincy
Posted on: May 3, 2021

Job Description:

Granite Background & History

Granite is one of the premier Telecommunications Solutions Providers for businesses and government facilities across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support. Granite has over $1.5 Billion in revenue (zero debt) with 2,200 employees and is headquartered out of Quincy, MA. We have Regional offices located in West Palm Beach, Washington DC, New York City, Atlanta, Chicago, Dallas, Orlando, Philadelphia and Rhode Island.

Our mission is to be the leading Telecommunications Company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite's philanthropy is unparalleled with over $80 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation, and the Alzheimer's Association to name a few.

Granite was rated by Inc. Magazine as one of the "Fastest Growing Companies" for nine consecutive years in a row (2007-2015). Plus over the last four consecutive years (2016, 2017, 2018 and 2019) Granite has been awarded the Top Workplaces Award. With the astounded accomplishment of winning the EIS government bid in 2017, Granite is looking to pave a profound future for itself in not only the private sector, but also in the public sector.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties & Responsibilities:

  • Maintain and manage Granite's Premier accounts.
  • Maintain and manage a team of Premier Accoun Analysts.
  • 24 x 7 availability to support assigned accounts on your team.
  • Conduct weekly 1 on 1 meetings with assigned Premier Accounts Analysts.
  • Monito and ensure completion of all issues for customers assigned to your team.
  • Minute each meeting weekly and follow up on all actions.
  • Approve all necessary EMACs and escalations to ensure customer satisfaction.
  • Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc; and management of team including coaching, training, advising disciplinary measures, approving time-off, etc.
  • Communicate directly with your manager, Premier Analysts, customers, sales and customer service staff.

Required Qualifications:

  • Bachelor's Degree
  • Intermediate to advanced knowledge of Microsoft Excel
  • Excellent customer service skills
  • Ability to work under pressure
  • Ability to meet deadlines
  • Excellent interpersonal and communication skills
  • Strong multi-tasking and organizational skills

Preferred Qualifications:

  • Excellent customer service skills
  • Ability to work under pressure
  • Ability to meet deadlines
  • Excellent problem solving skills
  • Ability to work independently as well as in a group
  • Strong multi-tasking and organizational skills
  • Excellent interpersonal and communication skills
  • Account management or customer service experience
  • Management experience
  • Exposure to telecommunications industry

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Keywords: Granite Telecommunications LLC, Quincy , Premier Account Supervisor, Other , Quincy, Massachusetts

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