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Customer Care Representative

Company: Granite Telecommunications LLC
Location: Quincy
Posted on: May 3, 2021

Job Description:

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.6 billion in revenue with more than 2,200 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been rated a "Fastest Growing Companies" by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite Customer Care Representatives will answer inbound calls and address customer inquiries in a timely and efficient manner

Duties and Responsibilities:

  • Answer inbound calls from Customers
  • Communicate troubles to other Granite departments by opening tickets in database
  • Analyze issues in a timely manner and report to other departments if needed
  • Show discretion and independent judgment. At times you will need to make decisions that may have a significant financial impact. It is important these decisions be made with sound business judgment in a manner that keeps Granite's financial interests in mind while maintaining our high standards of customer satisfaction

Required Qualifications:

  • Strong communication skills, both verbal and written
  • Ability to work independently and make judgment calls to resolve customer issues
  • Must have the ability to be cleared for Secret Clearance P2, or currently hold secret clearance

Preffered Qualifications:

  • Call center experience

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Keywords: Granite Telecommunications LLC, Quincy , Customer Care Representative, Other , Quincy, Massachusetts

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