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Member Service Representative (Second Shift)

Company: Blue Cross Blue Shield of Massachusetts
Location: Quincy
Posted on: May 3, 2021

Job Description:

Ready to help us transform healthcare? Bring your true colors to blue. As the primary contact for our customers, the Member Service Representative is one of the most important positions at Blue Cross Blue Shield of Massachusetts. Our ability to provide outstanding service to our members continues to be a top goal for every associate.Member Service Representatives work in a structured inbound call center environment. Successful candidates must be able to attend a twenty-one-week virtual training program. Following Successful Completion of the training program this role will assume a swing shift between 11am and 9pm.Who Were Looking ForAt Blue Cross Blue Shield of Massachusetts, we value our employees as much as our members. This job isnt for the faint of heart. No two members, problems, or resolution journeys are the same. Sometimes you wont know the right answer, but were looking for someone who is always up for the challenge.Our reps are the kind of people who create a plan and take charge in situations where others feel lost. If you excel at figuring out logic puzzles and logistics challenges outside of work, such as organizing sports tournaments or planning long road trips with multiple destinations, then we bet you have the right stuff!Were looking for people best described asA proactive, solution-oriented decision makerA planner, multi-tasker, and expert problem solverOutspoken, with a can-do attitude and infectious positivityWhat Youll Do In Your RoleAs a Member Service Representative (MSR) at Blue Cross Blue Shield of Massachusetts you are in charge of solving members problems and helping them get back to enjoying their lives as quickly and effortlessly as possible. You are empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon.Successful MSRs deliver an effortless member experience by:Taking the lead our reps take ownership of members issues, relieving members stress while guiding them to a quick and easy resolution.Identifying future problems not only do our reps solve the current member concern but they actively identify and solve any lurking complications the member may encounter after their first interaction.Sharing insights with peers and management our positive team culture relies on open communication to continuously improve how our work gets done.Having fun ! our work is important, but we dont take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!Our Investment In YouDont worry you dont have to be an expert to become one! So long as you bring your passion for people and problem solving, well invest in you to take care of the rest. Well provide fun, thorough and paid training that will teach you everything you need to know to feel confident handling member issues with a team of support by your side. As a MSR, you are the face of our company, and at Blue Cross Blue Shield of Massachusetts we believe its important to ask for our reps input on anything from member solutions to workspace design.Join our team to enjoy:Recognition and rewards for high-performance and improvementInternal career pathing with individual mentorship, networking and eventsEmployee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. All are welcome at our ERGs!A dynamic work environment that keeps you thinking!Best in class health, wellness, and retirement benefits among many others! Performance based annual bonusesExperience and Education:BS/BA degree preferred or equivalent work experience 2-3 years customer service experience If interested, you can expect an email within one day of application to begin the hiring process by taking an online assessment in the comfort of your home. If you think you have what it takes, take the plunge and apply today!Looking for More? See all careers! (LocationQuincyTime TypeFull timeVoted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.Our Commitment to YouWe are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.

Keywords: Blue Cross Blue Shield of Massachusetts, Quincy , Member Service Representative (Second Shift), Other , Quincy, Massachusetts

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