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Senior Business Analyst

Company: State of Massachusetts
Location: Quincy
Posted on: June 7, 2021

Job Description:

About the Organization:

The Massachusetts Executive Office of Health and Human Services (EOHHS) is the largest secretariat in MA state government, comprised of 16 agencies with over 20,000 employees statewide. EOHHS services directly touch the lives of slightly more than 1 in 4 residents in the Commonwealth - some of our most vulnerable children, youth, adults, and elders. EOHHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders, individuals with disabilities, and veterans with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf or hard of hearing.

About the Role:

The MassHealth Information Technology (IT) Subsystems Team seeks a highly motivated Senior Business Analyst with expertise in both IT and Business Administration. The Analyst is responsible for enhancing the quality of IT products and services, analyzing data to inform business decisions, and assessing technological solutions to support business needs. Lead business and technical requirements assessment to define and develop requirements for new or existing enterprise systems in accordance with standard operating methodology.

The Analyst must possess exceptional interpersonal skills as they need to act as a communication link between the IT and agency business groups. Work with business users to plan and document user stories; manage and support expectations of product owners. Collaborate in defining acceptance testing and end-user training requirements and be experienced with release management processes. Facilitate change management activities between the project team and IT service groups; and work with helpdesk operations to create and implement support procedures. This is an exciting opportunity to join a highly skilled, fast-paced team and contribute to critical and highly visible projects within the Executive Office of Health and Human Services.


  • Lead and conduct business analysis to elicit requirements as the foundation for IT solutions to meet business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, and JAD Sessions) and organize into traceable, testable, and verifiable data and business formats
  • Conduct business analysis for the purpose of identifying solutions to improve the efficiency and effectiveness of the system to fulfill the business requirements (e.g., Data Flow Diagram, Context Diagram, Business Process Model, Root Cause Analysis, or Gap Analysis)
  • Develop comprehensive written documentation of what the system, process, or product service must do in order to satisfy the business requirement; this includes creating, updating, and maintaining documentation (e.g., Business Case, Use Case, Business Requirements Document [BRD], Gap Analysis, Impact and feasibility Analysis, Change Management Analysis) throughout the system development life cycle utilizing proper version control in the designated knowledge repository
  • Validate and verify requirements throughout the system development life cycle (SDLC) to ensure systems perform to the required specifications and can achieve target goals. This includes leading efforts to ensure test plans and scenarios are created; as well as review and signoff on test results (e.g., ADA, functional, performance and vulnerability)
  • Apply project management standards to facilitate change management and manage expectations effectively
  • Apply project management standards to identify, track and escalate constraints/risks and communicate timely to appropriate stakeholders using standard RAID processes
  • Continually seek opportunities to increase customer satisfaction and deepen relationships
  • Monitor and triage support voicemail, email, and support tickets to ensure timely responsiveness to systems and operational questions, problems, and/or bug identification
  • Utilize the following: J2EE, Java, JSP, Servlets, Struts, Spring, Hibernate, EJB, Web services, ANT, Maven, HTML, XHTML, XML, CSS, JMS, Oracle, Primefaces, Jasper reports
  • Create detailed technical drawings using tools such as Visio or other Microsoft tools

Preferred Knowledge, Skills & Abilities:

  • Bachelor's Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience.
  • Professional certification in IIBA preferred or a minimum of 5 years of extensive hands-on experience in IT application implementations or systems support.
  • At least 5 years of experience working in a Business Analysis, IT Management or other related experience in an IT healthcare environment
  • 3 years of business analysis and data analysis related experience within IT system development project(s)
  • Broad knowledge of business analysis techniques for creating requirements and certifying software acceptance
  • Broad technical knowledge and experience supporting wide range of applications, data processes and technologies (e.g., C, C , Java, .NET, Oracle and Cloud)
  • Strong familiarity with NIST security standards and working with PII and PHI data
  • Experienced in use cases and testing methodologies including functional, systems, integration, performance, and UAT
  • Demonstrated ability to conduct detailed planning, perform risk assessments, and successfully mitigate risks
  • Ability to develop and maintain effective relationships with management, end users, project team members, and vendors
  • Excellent customer service skills and problem-solving skills
  • Excellent oral and written communication and presentation skills
  • Proficient in using Microsoft Office suite, Visio, MS Project, other project management and collaboration tools
  • Prior experience in healthcare or government setting desired
  • Domain knowledge in healthcare a strong plus

Total Compensation:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium
  • Reasonable Dental and Vision Plans
  • Flexible Spending Account and Dependent Care Assistance programs
  • Low cost basic and optional life insurance
  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
  • 12 paid holidays per year and competitive Sick, Vacation and Personal Time
  • Tuition Benefit for employee and spouse at state colleges and universities
  • Short-Term Disability and Extended Illness program participation options
  • Incentive-based Wellness Programs
  • Professional Development and Continuing Education opportunities
  • Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants".

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #2.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Keywords: State of Massachusetts, Quincy , Senior Business Analyst, Other , Quincy, Massachusetts

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