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Data Provisioning Representative

Company: Granite Telecommunications LLC
Location: Quincy
Posted on: June 7, 2021

Job Description:

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.4 billion in revenue with more than 2,000 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been rated a "Fastest Growing Companies" by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking detail oriented, highly motivated professionals that have 1-2 years' experience in a processing and/or data intensive position. Professionals with provisioning experience in the telecommunications industry would be ideal. This individual will be utilizing our proprietary databases to review, make changes, and submit orders timely and accurately for our customers.

Duties and Responsibilities:

  • Answering phones, taking carrier tech calls and opening tickets with pertinent information obtained from techs
  • Trouble shooting issues with carrier moderns and contacting carrier for assistance
  • 24 hour placement of Broadband orders assigned
  • Maintaining relationship with the Premiers and Sales
  • Maintaining contact with the Premier Rep or Customer directly if a standard account throughout the life of the order
  • Maintaining daily order and ticket queue.
  • Maintaining daily goals as set by Department Manager

Required Qualifications:

  • Proficient with Microsoft Office products, Word, Excel, Outlook
  • Strong organizational skills
  • Excellent oral and written communication skills
  • Strong analytical and problem solving skills
  • Highly motivated, energetic, self-starter
  • Availability to work overtime as required
  • Great work ethic
  • College Degree

Preferred Qualifications:

  • 1-2 years of Telecommunications industry experience

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Keywords: Granite Telecommunications LLC, Quincy , Data Provisioning Representative, Other , Quincy, Massachusetts

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