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NI Project Coordinator- ADS/ Service

Company: Granite Telecommunications LLC
Location: Quincy
Posted on: June 7, 2021

Job Description:

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.4 billion in revenue with more than 2,000 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been rated a "Fastest Growing Companies" by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.


General Summary of Position:

Schedule and manage technicians in the field via phone and email to support Network Integration rollout projects and direct customer accounts. Work closely NI Sales and NI Project Managers.

Duties and Responsibilities:

  • Work in a phone queue taking about 50 tech calls per day
  • Work 15-20 tickets per day
  • Manage techs in the field and assist with resolution of issues
  • Work closely with project managers to complete large projects
  • Create project schedules and see through to completion
  • Track and upload deliverables

Required Qualifications:

  • Bachelor's Degree
  • Excellent PC skills (Microsoft Office)
  • Typing skills are a MUST
  • Excellent communication skill (written and verbal)
  • Ability to multitask and follow issues through to completion
  • Descision making skills

Preferred Qualifications:

  • Telecommunications experience
  • Call center experience
  • Project Management or Project Coordination experience
  • Experience in a corporate work environment

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Keywords: Granite Telecommunications LLC, Quincy , NI Project Coordinator- ADS/ Service, Other , Quincy, Massachusetts

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