Guest Experience Associate
Company: AWOL P-town
Location: Provincetown
Posted on: May 12, 2022
Job Description:
Job DescriptionDo you have a passion for service and love to put
a smile on people's faces? Then you might be an excellent fit for
the hotel front desk agent position on our guest services team!
You'll welcome guests, manage their account information, and ensure
they have everything they need for an exceptional stay. Job seekers
interested in working in a high-energy environment with growth
opportunities and flexible hours should start their application
today!Compensation:$15-$18 hourlyResponsibilities:
- Connect with the housekeeping department to ensure guest
accommodations are ready
- Perform regular bookkeeping duties: make sure hotel guest
information is current and correct
- Welcome, register, check-in, and check out guests staying at
the hotel, provide keys and room numbers, and record credit card
information
- Field customer complaints when necessary
- Manage room bookings in-person, online, and through incoming
calls, and answer inquiries about guests' needs, including
questions about available rooms, amenities, room rates, special
requests, and rewards programsQualifications:
- High school graduate, GED recipient, or equivalent
- Comfortable taking telephone calls and mitigating stressful
situations
- Exhibits working knowledge of Microsoft Office and reservation
management systems
- Possesses strong customer service skills, interpersonal skills,
organizational skills, and time management skillsAbout CompanyWhen
it's time to take leave from the ordinary, AWOL (formerly Inn at
the Moors) is your P-town destination. Set against this beach
town's iconic moors, immerse yourself in the relaxed vibe and
private amenities of our 30-room Provincetown inn.The heart and
soul of Provincetown were built by the LGBTQ community, and that
vibrant rhythm carries on today. Our Provincetown hotel is located
in the West End, just a short walk from an eclectic mix of
shopping, dining, beaches, and nightlife that reflects the area's
diverse and colorful roots. Coupled with our secluded location,
AWOL's amenities will leave you wanting for nothing.We live and
breathe the essence that makes P-town the vibrant retreat that it
is, honoring its history as a place of inclusion and diversity.
Everyone is welcome, and we'll save you a seat at the pool. We'll
be the ones floating on giant inflatable donuts.
Keywords: AWOL P-town, Quincy , Guest Experience Associate, Other , Provincetown, Massachusetts
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