IT Support Desk

Company: Aqueduct Technologies Inc.
Location: Quincy
Posted on: August 3, 2022

Job Description:

Aqueduct Technologies is seeking an IT Support Desk for our customer based in Quincy, MAEssential Responsibilities:Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems in person, via phone, electronicallyPerform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applicationsEnsure system connectivity of all servers, shared software, and other applicationsMonitor and test system performance; prepare and deliver system performance statistics and reportsPerform preventative maintenance, including the installation of service packs, patches, hotfixes, anti-virus software, cleaning of Workstations, Printers, and other devicesLeverage troubleshooting skills, documentation and on the job training to document, resolve or escalate support requestsUse basic and advanced troubleshooting technique to resolve or route issues about email problems or features, network connectivity, personal computer problems, and application problems for employeesUtilize help ticketing system to document and route support case to the appropriate groups who can assist in resolving the issueQualifications:Working Knowledge of Wireless networking Provide end-user support and problem resolution for desktops, laptops, printers, and other devicesTroubleshoot basic network and telecommunications connectivity issuesStrong knowledge of printer driver and queue creation, installation, management, and troubleshootingCreate and maintain core desktop image to ensure standards of PC builds using imaging softwareWorking Knowledge of Network, Systems, and email securityMicrosoft Office Suite 2016 & 2019Administration of Active Directory, Google Workspace and VOIP telephony systemWindows 10 & 11, Windows Server 2016 & 2019Aqueduct Technologies, Inc. assists customers in finding top talent for their diverse staffing augmentation needs and providing technical solutions including deployment and support of advanced networking, systems, storage, and collaboration solutions to enable better business results. Aqueduct is one of the fastest growing IT services organization in the US, powered by our relentless pursuit of customer satisfaction, corporate culture, and employing the top 10% in the industry.

Keywords: Aqueduct Technologies Inc., Quincy , IT Support Desk, Other , Quincy, Massachusetts