IT Process Coordinator

Company: State of Massachusetts
Location: Quincy
Posted on: November 17, 2022

Job Description:

*The Massachusetts Executive Office of Health and Human Services (EOHHS)* is the largest Secretariat in MA state government, comprised of 16 agencies with over 20,000 employees statewide. EOHHS services directly touch the lives of slightly more than 1 in 4 residents in the Commonwealth - some of our most vulnerable children, youth, adults, and elders. EOHHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders, individuals with disabilities, and veterans with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf, or hard of hearing. EOHHS is seeking to hire an *IT Process Coordinator* who will be mainly responsible for planning, implementing, managing, and documenting project oversight and governance for IT applications within the Massachusetts Executive Office of Health and Human Services. The primary work location for this role will be located at *100 Hancock Street, Quincy, Massachusetts 02171.* The work schedule for this position is *Monday thru Friday, 9:00AM to 5:00PM EST.* This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. *Schedules are subject to change based on the operational needs of the business. *Additional Responsibilities and Duties:* * Innovate and drive the Agency's evolution towards DevOps and Agile Transformation * Manage a well-defined project management process and champion ongoing process improvements initiatives * Facilitate Agile adoption by promoting use of Azure Dev Ops as a project management tool * Articulate the vision of the IT Process controls and compliance team, and document related updates in the IT Process Controls guide * Champion for Continuous Integration and Continuous Delivery (CI/CD) based application development, and expand awareness, knowledge, and experience on automation within CI/CD pipelines * Leverage organizational resources to improve capacity for project work, and monitoring and developing team members * Support the project managers in managing business expectations for product deliverables, manage stakeholder communications, and help implement an effective system of project governance * Review documentation and project readiness prior to a Project review, code drop, Go No Go, & maintenance review to meet the Project management standards set * Prepare a detailed Project review summary after every project review * Perform a twice weekly review of application development and testing with stakeholders * Liaise with Project leads and release management team on deployment efforts, issues, and concerns * Serve as the point of contact for application/project teams, IT Process Controls, Release Management, and Quality Assurance teams * Assist QA team with testing efforts and answer questions from test team about deployments and timelines * Gather known issues list for Intake meetings - Functional, Performance, Security, and ADA defects - and capture feedback (included in release, not included, etc.) * Report and track waivers and other exceptions to process * Coordinate "lessons learned" reviews as needed for postmortem review of releases, seeking QA improvement opportunities * Track functional and technical defects for traceability and statistical analysis/trending. * Review staff allocations and cross training plans from a project perspective to help ensure adequate staffing is aligned with business expectations * Review project and delivery risk from a QA perspective, tracking schedule shifts, training needs, equipment, and environment/network considerations *Preferred Experience, Skills & Knowledge:* * At least 5 years of professional experience in Information Technology working as a project coordinator * Ability to champion IT process transformation and ongoing improvement * Extensive knowledge and/or expertise in the use of Agile project management methodologies and tools, resource management practices, and change management techniques * Strong knowledge and hands-on experience using project management tools such as JIRA, RQM, Azure Dev Ops, PPM, MS Project * Strong understanding of the macro delivery process to create reporting and analysis capabilities * Excellent communication and presentation skills to speak clear and concise in regular conversation with your team, and the wider stakeholder groups * Demonstrated success working across organizations in highly cross-functional team environment *Education and Certifications: * * Bachelor's Degree in computer science, Information Systems, or other related engineering field, or equivalent related work experience. *_Pre-Offer Process:_* A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori\_.\_ Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form. For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2. First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. _*Comprehensive Benefits*_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *Executive Order #595:*As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. **Job:** **Information Systems and Technology* **Organization:** **Exec Office Of Health and Human Services* **Title:** *IT Process Coordinator* **Location:** *Massachusetts-Quincy - 100 Hancock Street* **Requisition ID:** *220008S4*

Keywords: State of Massachusetts, Quincy , IT Process Coordinator, Other , Quincy, Massachusetts