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Client Engagement Specialist

Company: SS&C Technologies
Location: Quincy
Posted on: November 19, 2022

Job Description:

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

* Hybrid working environment. Remote/In Office

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.

Day to Day

  • Empower SS&C Eze software clients to unlock the full benefits of electronic trading, leveraging Eze's extensive network of sell-side brokers and partner vendors
  • Implement and maintain foundational elements of the SS&C Eze product suite with an emphasis on trading and FIX protocol
  • Manage several projects at once with various cross-functional teams, including both internal and external groups
  • Provide training and support for SS&C Eze's Salesforce client portal, Destination Station (D-Station)
  • Troubleshoot ambiguous software issues and D-Station questions, working with internal resources and other product experts
  • Build relationships internally (sales/account managers, project managers, developers) and externally across the industry (clients, sell-side brokers, partner IT firms)
    Minimum Experience

    • Bachelor's Degree from a related field
    • Ability to manage multiple tasks and small projects across multiple clients at the same time
    • Must be organized and detail-oriented
    • Consistent positive attitude, even when dealing with difficult situations
    • Must be able to manage expectations on deliverables to internal and external stakeholders
    • Ability to understand key interdependencies and impact of work
    • A motivated individual who is proactive about completing tasks and picking up projects
    • Existing knowledge or ability to learn complexities of investment trading workflows
      It would be great if you also had:

      • Familiarity with Salesforce or other CRM systems
      • Working knowledge of FIX protocols for version 4.0,4.2 and 4.4
      • Experience working with buy-side and sell-side traders or trading operations roles
      • SQL skills - comfortable composing complex queries to pull data and running statements to modify DB tables when necessary

        Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Keywords: SS&C Technologies, Quincy , Client Engagement Specialist, Other , Quincy, Massachusetts

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