FRONT DESK CLERK

Company: Staybridge Suites & Holiday Inn Express Quincy
Location: Quincy
Posted on: March 19, 2023

Job Description:

Job Type

Full-time, Part-time

Description

We are seeking a friendly, customer service focused Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service related work experience, we'd like to meet you.

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

GENERAL RESPONSIBILITIES:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Provide exceptional guest service
• Efficiently manages the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in; confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area and hotel offerings
• Ensure prompt delivery of billing to guests
• Process all payments types e.g. charges, cash, checks, debit or credit cards
• Discreetly handle confidential guest information
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:
  • Opportunities for advancement and career growth
  • Warm and supportive work environment
  • Competitive Wages
  • Medical, Dental and Vision Insurance
  • Company-funded Health Reimbursement Account
  • Flex Spending Account
  • Voluntary Life Insurance
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment
  • Paid Time off Programs
  • Holiday Pay
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts Colwen Hotels is an equal opportunity employer. EOE M/F/D/V
    
    For more information about Colwen Hotels and our portfolio click here .
    
    For more information about Staybridge Suites/Holiday Inn Express Quincy click here .
    
    Requirements
    • One year of related experience, hotel preferred
    • Excellent verbal and written communications skills
    • Strong organizational skills and attention to detail
    • Superior interpersonal and customer service sills, ability to deal with difficult guests
    • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
    • Proficient with Microsoft Office Suite and common computer software programs
    • Ability to learn computer software programs and operate property management system
    • Willingness to work 7 day rotational work schedule including nights, weekends, and holidays

Keywords: Staybridge Suites & Holiday Inn Express Quincy, Quincy , FRONT DESK CLERK, Other , Quincy, Massachusetts