Event Ambassador
Company: Boston Park Plaza
Location: Quincy
Posted on: September 11, 2023
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Job Description:
Highgate Hotels
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com .
Location
An unrivaled blend of warmth, authentic heritage, and contemporary
sophistication attract travelers from around the world to Boston's
most beloved hotel, the Boston Park Plaza. With the recent
completion of a $100 million landmark transformation of all guest
rooms, meeting space and public areas, guests quickly discover that
this 1927 historic hotel is still classic, timeless, and always
in-style. The hotel features 1,060 guest rooms (including 57
suites) plus onsite amenities. This historic and vibrant hotel is
located in Boston's Back Bay neighborhood, just steps away from
Boston Common and within walking distance of world-renowned Newbury
Street, the Financial District, Faneuil Hall Marketplace, and a
host of other famous historical Boston sites. Boston Park Plaza is
a member of the Preferred Hotels and Resorts.
Overview
The Event Ambassador at Boston Park Plaza is responsible for
elevating the level of event service by being a one call/one stop
shop experience for our Clients. The purpose of the position is to
provide convenience and efficiency by proactively trouble-shooting
situations before they arise, and handling unforseen issues quickly
and gracefully. The Event Ambassador acts as a liaison for the
Convention Services and Catering Managers while they are planning
for future conferences and during the execution of wide-range of
flawless events. The Event Ambassador delivers exceptional service
and provides additional assistance as requested in an attentive,
courteous, and efficient manner.
Responsibilities
- Having a gracious demeanor and knack for quick thinking will be
key to this role!
- Remain visible to the Meeting Professional and their
attendees
- Remain accessible in person and via cellphone/radio
- Continuously monitor and walk meeting/public spaces prior to,
during, and after events
- Proactively search for areas of improvement
- Troubleshoot and resolve issues quickly
- Facilitate last minute changes/issues with operational
departments
- Perform other duties as requested by management
- Answer telephone and email messages. Respond accordingly.
- Open and distribute mail.
- Maintain and stay abreast of the latest computer
programs/innovations (as applicable).
- Filing of all pertinent correspondence in a timely manner.
- Type all correspondence pertaining to department.
- Maintain adequate inventory of office supplies.
- Responsible for the smooth operation of the office.
- Type and distribute meeting minutes.
- Maintain trace file as needed.
- Prepare Banquet Event Orders (BEOS) as per client needs (Catering
Only)
- Assist with daily operations of the Business Center as
needed.
- Assist in copying/faxing/mailing.
- Greet guests/clients/employees when necessary.
- Attend meetings/training as required by management.
Keywords: Boston Park Plaza, Quincy , Event Ambassador, Other , Quincy, Massachusetts
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