Economic Assistance Case Worker - Quincy
Company: State of Massachusetts
Location: Quincy
Posted on: September 15, 2023
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Job Description:
The Department of Transitional Assistance (DTA) is seeking
qualified applicants for the position of Economic Assistance Case
Worker. Our ideal candidate has demonstrated knowledge of the
Transitional Aid to Families with Dependent Children (TAFDC),
Emergency Aid to Elderly, Disabled, and Children (EAEDC), and the
Supplemental Nutritional Assistance Program (SNAP) and will
determine initial and ongoing eligibility for economic assistance
programs.Anticipated start date is January 14, 2024. Positions will
eventually be hybrid; however selected candidates may be expected
to participate in on site sessions during their initial
training.DTA attracts people passionate about public service, who
love to work in a fast-paced environment, and who are committed to
diversity, equity, and inclusion.Duties and Responsibilities (these
duties are a general summary and not all inclusive):* Perform all
case maintenance tasks related to TAFDC, EAEDC and SNAP, and assist
with additional assistance for benefits, referrals to other state
agencies and community partners, and other resources to support
clients as necessary.* Prepare and deliver explanations of initial
and ongoing eligibility decisions.* Conduct interactive interviews;
utilizing the agency's PC based eligibility system.* Obtain,
review, verify, and process client information and determine
eligibility.* Provide responsive client-centered communication that
supports individual family goals.* Determine work program
requirement status for clients of TAFDC and ensure all clients are
connected to employment and training opportunities available.*
Assist clients with developing and implementing an employment plan
and provide services that support client economic mobility and
employment.* Provide guidance, resources and placement assistance
for job training and support services available in community
including employment plans, education and skill assessments, child
care, and transportation when appropriate.* Monitor sanction
process and employ reengagement strategies to promote client
participation and mitigate challenges.* Evaluate and monitor client
cases to ensure compliance with applicable rules, regulations and
guidelines.* Report all Domestic Violence issues to the appropriate
Domestic violence specialist immediately.* Ensure all clients are
made aware of ADA services provided by the required staff.Required
Qualifications:* Knowledge of referral sources available for
providing services to clients, including available community
support and social services resources.* Knowledge of the social and
economic problems of the diverse client population and the related
impact on employability and economic mobility.* Ability to read,
interpret, apply and explain the provisions of the laws, rules,
regulations, policies, procedures, specifications, standards and
guidelines governing agency operations and assigned unit
activities.* Ability to gather and assemble items of information in
accordance with established procedures through interviewing and
observing individuals and by examining records and documents.*
Ability to prepare clear, concise, logical narratives and maintain
accurate records of information provided orally or in writing.*
Ability to determine the applicability of client data, to draw
conclusions and make appropriate recommendations.* Ability to
establish and maintain harmonious working relationships with tact,
to exercise sound judgment, and exercise discretion in handling
confidential information.Preferred Qualifications:* Demonstrated
knowledge of referral sources available for providing services to
clients including available community support and social services
resources.* Demonstrated knowledge of the social and economic
barriers of the diverse client population and the related impact on
employability and self-sufficiency.* Ability to effectively
communicate and maintain accurate records both orally and in
writing.* Ability to understand persons from different ethnic,
cultural and/or economic backgrounds.* Ability to demonstrate
empathy toward those with physical and/or emotional stress and
maintain a calm manner in stressful and/or emergency situations.*
Ability to prioritize and organize several tasks and demonstrate
problem solving skills under adverse working conditions.* Ability
to use personal computer (PC) based systems and applications.*
Given the population served, bilingual or multilingual
fluency.Agency Mission:The Department of Transitional Assistance
(DTA) is the state agency responsible for administering public
assistance programs to low-income residents of the Commonwealth.
DTA is committed to providing a high level of service to all those
in need. The mission of the Department is to assist and empower
low-income individuals and families to meet their basic needs,
improve their quality of life, and achieve long term economic
self-sufficiency. DTA serves one out of every seven people in
Massachusetts - including working families, children, elders, and
people with disabilities. Our services include food and nutritional
assistance, economic assistance, and employment supports.Learn more
about our services and programs visit: www.mass.gov/dtaPre-Offer
Process:A criminal background check will be completed on the
recommended candidate as required by the regulations set forth by
the Executive Office of Health and Human Services prior to the
candidate being hired. For more information, please visit
http://www.mass.gov/hhs/coriEducation, licensure and certifications
will be verified in accordance with the Human Resources Division's
Hiring Guidelines.Education and license/certification information
provided by the selected candidate(s) is subject to the
Massachusetts Public Records Law and may be published on the
Commonwealth's website.If you require assistance with the
application/interview process and would like to request an ADA
accommodation, please click on the link and complete the ADA
Reasonable Accommodation Online Request FormFor questions, please
contact the Office of Human Resources at 1-800-510-4122 and select
option #2.First consideration will be given to those applicants
that apply within the first 14 days.MINIMUM ENTRANCE
REQUIREMENTS:REQUIRED WORK EXPERIENCE: At least four years of
full-time, or equivalent part-time, professional experience in
social work or social casework, claims adjudication, job placement,
recruitment, employment counseling, vocational or rehabilitation
counseling, credit investigation, educational counseling, legal
advocacy, or legal counseling.SUBSTITUTIONS:* A Bachelor's or
higher degree may be substituted for two years of the required
experience on the basis of two years of education for one year of
experience.* One year of education equals 30 semester hours.
Education toward a degree will be prorated on the basis of the
proportion of the requirements actually completed.LICENSES: Based
on assignment, travel may be required. Those employees who elect to
use a motor vehicle for travel must have a current and valid
Massachusetts Motor Vehicle Operator's license or the equivalent
from another state.Comprehensive BenefitsWhen you embark on a
career with the Commonwealth, you are offered an outstanding suite
of employee benefits that add to the overall value of your
compensation package. We take pride in providing a work experience
that supports you, your loved ones, and your future.Want the
specifics? Explore our Employee Benefits and Rewards!An Equal
Opportunity / Affirmative Action Employer. Females, minorities,
veterans, and persons with disabilities are strongly encouraged to
apply.The Commonwealth is an Equal Opportunity Employer and does
not discriminate on the basis of race, religion, color, sex, gender
identity or expression, sexual orientation, age, disability,
national origin, veteran status, or any other basis covered by
appropriate law. Research suggests that qualified women, Black,
Indigenous, and Persons of Color (BIPOC) may self-select out of
opportunities if they don't meet 100% of the job requirements. We
encourage individuals who believe they have the skills necessary to
thrive to apply for this role.
Keywords: State of Massachusetts, Quincy , Economic Assistance Case Worker - Quincy, Other , Quincy, Massachusetts
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