Practice Assistant I
Company: Beth Israel Lahey Health Primary Care
Posted on: September 15, 2023
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.Job
Type:RegularScheduled Hours:40Work Shift:Day (United States of
America)Job Summary: Reports to (one of the following): Practice
Manager or Ambulatory Practice Coordinator with input from assigned
physician, nurses or other health care providers. Responsible for
delivering the highest quality service to patients while
contributing to the smooth functioning of practice operations.
Job Description:Essential Responsibilities:
- Greets patients and visitors in a manner that demonstrates
courtesy, service, respect and privacy. Serves as a central
communication source in the delivery of patient care by being
responsive, accessible and visible. Takes appropriate actions to
diffuse challenging situations. Takes complete and accurate
information from patients/callers. Maintains patient
confidentiality at all times.
- Performs check in, registration, scheduling, and verification
of demographic information according to APG policies and
procedures. Utilizes computer system to register patients and
ensure accuracy of demographic and fiscal data. Schedules,
reschedules and cancels appointments making every effort to
accommodate patient and provider needs. Obtains and enters
referrals and collect co-pays.
- Monitors and supports patients and visitors entering and
leaving the practice. Facilitates timely flow and proactively
solves flow issues (i.e., early or late patient, late provider,
etc.). Acts as liaison between patient and practice staff to ensure
optimal flow and service delivery. Acts as liaison between patient
and other areas to ensure optimal flow and service delivery.
- Maintains clean and welcoming physical environment of the
reception area. Maintains signage and clarity of information
displayed in reception area. Monitors audio or visual images for
appropriate programming and volume levels to ensure a non-intrusive
and calming environment. Contacts the appropriate departments (i.e.
Service Response) when repairs or services are needed and follows
- Ensures translation services are provided in Spanish for
Spanish speaking patients and employees when needed.
- High School diploma or GED required .
- Certificate 1 preferred: Medical Admin Assistant Cert
- 1-3 years related work experience required.
- Fluent in English and Spanish, at a level that ensures accurate
and understandable interpretation and translation and Medical
- Experience with computer systems required, including web based
applications and some Microsoft Office applications which may
include Outlook, Word, Excel, PowerPoint or Access.
- Written Communications:Ability to communicate clearly and
effectively in written English with internal and external
- Oral Communications:Ability to comprehend and converse in
English to communicate effectively with medical center staff,
patients, families and external customers.
- Knowledge:Ability to demonstrate full working knowledge of
standard concepts, practices, procedures and policies with the
ability to use them in varied situations.
- Team Work:Ability to interact respectfully with other
employees, professional staff and/or external contacts to offer
ideas, identify issues, obtain information or deliver
- Customer Service:Ability to provide a high level of customer
service to patients, visitors, staff and external customers in a
professional, service-oriented, respectful manner using skills in
active listening and problem solving. Ability to remain calm in
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in
carrying, lifting, pushing, pulling objects. Sitting most of the
time, with walking and standing required only occasionallyFLSA
Status:Non-ExemptAs a health care organization, we have a
responsibility to do everything in our power to care for and
protect our patients, our colleagues and our communities. Beth
Israel Lahey Health requires that all staff be vaccinated against
influenza (flu) and COVID-19 as a condition of employment. about
this requirement.More than 35,000 people working together. Nurses,
doctors, technicians, therapists, researchers, teachers and more,
making a difference in patients' lives. Your skill and compassion
can make us even stronger.Equal Opportunity
Keywords: Beth Israel Lahey Health Primary Care, Quincy , Practice Assistant I, Other , Quincy, Massachusetts
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