Call Center Representative/Member Liaison
Company: Healthcare Financial, Inc.
Posted on: September 16, 2023
Join Our Dynamic Team and Make a Meaningful Impact!
Are you a compassionate individual with a passion for helping
others in need? Do you believe in the power of advocacy and want to
transform lives in your community? If so, we have an exciting
opportunity for you!
At HFI, we are relentless advocates for individuals, their
families, and our communities. We specialize in providing access to
Social Security disability benefits, income, and services for
low-income and disabled individuals. We consider it our calling and
life's work to improve their quality of life, and we're honored to
The primary goal of the Call Center Representative/Member Liaison
is to efficiently and effectively manage the follow-up process of
our Social Security applications and ensure we have collected the
corresponding information/documentation to receive an approval on
the applications submitted. Responsible for all member and
government agency outreach activities that will drive an open
application to a positive outcome (approval).
4-year degree in related field or equivalent combination of
education and experience.
At least 1 year of previous experience in a customer service/call
center role, strongly preferred.
At least 1 year of previous experience in a healthcare setting,
Familiarity with medical terminology, preferred.
Previous experience with health insurance, preferred.
Ability to handle a high volume of calls in outreach efforts.
Strong emotional strength and maturity to deal effectively with a
challenging and vulnerable population.
Ability to meet deadlines/goals while balancing competing demands
and performance benchmarks.
Work Schedule: Full-Time Hours (40 hrs./week) Monday - Friday.
Variable Shifts: 9-5 pm, 10-6 pm, 11-7 pm or 12-8 pm.
Why Join Us?
Make a Difference: Your work will directly impact the lives of
low-income and disabled individuals, improving their access to
vital benefits and services.
Collaborative Environment: Work with a supportive team dedicated to
the same cause and share your ideas to create positive change.
Professional Growth: We encourage personal and professional
development and provide opportunities for advancement within the
Equal Opportunity: We value diversity and foster an inclusive work
Competitive Compensation: Enjoy a competitive salary package with
Flexible work options: Remote or Hybrid.
HFI is an Equal Opportunity Employer and prohibits discrimination
and harassment of any kind. HFI is committed to the principle of
equal employment opportunity for all employees and to providing
employees with a work environment free of discrimination and
harassment. All employment decisions are based on business needs,
job requirements and individual qualifications, without regard to
race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws. HFI will not tolerate
discrimination or harassment based on any of these characteristics.
HFI encourages applicants of all ages.
Keywords: Healthcare Financial, Inc., Quincy , Call Center Representative/Member Liaison, Other , Quincy, Massachusetts
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