Helpdesk Technician - University Setting
Company: Professional Staffing Group
Location: Quincy
Posted on: February 14, 2021
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Job Description:
Helpdesk Technician - University Setting We are looking for a
Helpdesk Technician to join a renowned university in Boston. This
role will serve as the liaison between the Information Technology
department and the university student population and staff. The
Helpdesk Technician will support faculty and academic programs,
specifically focusing on student needs, instructional technology,
training's and workshops. The role will require a high level of
independence as well as the ability to work within a team
environment. Duties: - Maintains classroom equipment to ensure
rooms are in working order. Includes computers, microphones,
projectors, doc cams, monitors, clickers, video conferencing, etc.
- Provide video conferencing connection support - Provide in-room
connection assistance as needed. - Respond to classroom technical
emergencies received by the Help Desk - Ability to troubleshoot and
resolve classroom issues in a timely fashion - Utilize incident
ticketing system to create, update, document and close assigned
Help Desk tickets in a timely fashion - Installation and updates of
computer software and hardware in the classrooms - Requires the
ability to be physically in attendance at designated worksite
during schedule work hours Requirements: - At least 1 year of
experience related to delivering computing, information and
instructional technology support - Any prior experience in a
classroom or higher education is preferred - Advanced knowledge of
application software and hardware - Proven ability to train and
coach non-technical users If you'd like to apply, please submit a
resume for consideration We are an equal opportunity employer and
consider qualified applicants for employment regardless of race,
gender, gender identity, gender expression, age, color, religion,
disability, veteran's status, sexual orientation, or any other
protected factor #pando1-1
Internal ID: 2340PandoLogic. Keywords: Help Desk Technician,
Location: Quincy, MA - 02170
Keywords: Professional Staffing Group, Quincy , Helpdesk Technician - University Setting, Professions , Quincy, Massachusetts
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