Analyst V Systems - Retail Business Services
Company: Retail Business Services
Location: Quincy
Posted on: February 18, 2021
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Job Description:
About Retail Business Services Retail Business Services, LLC, is
the services company of Ahold Delhaize USA, currently providing
services to five East Coast grocery brands, including Food Lion,
The GIANT Company, Giant Food, Hannaford and Stop Shop. Retail
Business Services leverages the scale of the local brands to drive
synergies and provides industry-leading expertise, insights and
analytics to local brands to support their strategies with services
including Information Technology, Merchandising, Marketing Sourcing
Services, Private Brand Products, Pharmacy Services, Not for
Resale, Store Services, Financial Services, Legal Services,
Communications, Supply Chain and People Systems and Services.
Retail Business Services operates across seven campuses in the
Greater Charlotte, Harrisburg, D.C., Portland, Boston and Chicago
Areas. For more information, visit www.retailbusinessservices.com.
To stay updated with the latest news, follow Retail Business
Services on LinkedIn (Retail-Business-Services) and Twitter
(RBServicesNews). Position Title Analyst V Systems Position
Location Chicago, IL or Quincy, MA or Salisbury, NC Position
Summary A Business Analyst is an experienced IT professional
dealing with the implementation, enhancement, validation and
maintenance of IT application andor infrastructure systems in
support of our everyday business needs. A Systems Analyst performs
the following major activities bull Works collaboratively with
partners in IT, business areas and vendors in understanding, and
enhancing business requirements to create technical, and functional
specifications. bull Leads the design, build, validation,
implementation and maintenance of IT application systems andor
infrastructure solutions in support of our current, and future
business needs. bull Produces list of deliverables, cost estimates
and time estimates related to the assigned project(s) in order to
assist with effective projectinitiative management. bull Interfaces
with IT PMO, architecture, and service delivery teams among others
in support of delivering timely, qualitative, robust and scalable
solutions. bull Helps partner teams determine whether a solution(s)
needs to be developed internally or procured from external sources.
bull Helps determine integration needs and
designdevelopmentsolution patterns that can be reused optimally.
bull Interfaces with and guides software engineers andor vendor
partners in providing clarifications on design patterns, as needed.
bull Performs solution verification to ensure the solution is built
in accordance with the specifications meeting business and
technical requirements. bull Responsible for technology lifecycle
portfolio management from conceptualization until retirement in one
or more areas. bull Provides support andor interfaces with support
teams, internal or external, to ensure business and technical
issues with applications andor infrastructure are resolved timely
and effectively. Principle Duties and Responsibilities 1. Design,
Development Transition Supports the Business by designing,
developing and transitioning technology solutions aligned with
strategic IT roadmap. bull Provide subject matter expertise in the
analysis, design and preparation of technology solutions to meet
business needs bull Recommends components for solutions that will
work well together across business domains, partner with domain
architect or act as the domain architect to ensure adherence to the
architectural roadmap bull Accountable for
projectsapplicationsinfrastructure meeting business needs are
delivered in a timely, cost effective manner considering all budget
aspects including total cost of ownership. bull Ensures project
artifacts are developed as required, this includes working with
support organizations and suppliers to ensure proper documentation
is created and stored in the procedures manual or document
repository. bull Facilitatescompletes the creation of communication
plans, ensuring that appropriate information is exchanged among key
stakeholders. bull Develops complete and robust test plans, cases
and scripts, ensures defects are properly resolved and user
acceptance is obtained. Ensures the test scripts and defects are
entered and tracked in our department tools. bull Acts as the
primary communication point keeping the supplier and business
partners informed of infrastructure changes, application changes,
data changes or upcoming implementations and ensures business
specific impacts are addressed. bull Ensures all deliverables are
met related to the change management process. bull Ensures
integration and consideration of assigned business areas against
critical business processing, freeze periods, schedule changes,
weather events and significant refresh activities. bull As
required, Responsible for delivery of project management role for
smaller projects from inception to completion including all project
artifacts, executive status reports, etc. bull Adheres to published
design and development standards 2. Business Relationship
Management Supports the Business Consultant in the process of
leading the relationship with business function heads to define the
local IT roadmap. Provides consulting direction to solve business
problems or needs arising from everyday events or unexpected
catastrophic events. This includes recognizing the problem,
resources needed to resolve as well as managing to process needed
for proper completion, including executive management updates as
required. bull Thorough understanding of the business strategy,
operations, markets and key stakeholders. bull Reviews business
processes to understand the capability gaps and opportunities
Recommends Innovations and business processes systems
simplifications bull Builds close relationships with the function
heads and their teams. Advise these teams on how technology can be
used to match or outpace competitor performance. bull Prioritizes
and plan delivery in each function with the key stakeholders,
manage conflicts between functional priorities as required. bull
Ensures integration and consideration of assigned business areas
against critical business processing, freeze periods, holiday
schedule changes, weather events and significant refresh
activities. bull Acts as third level of support. 3. Vendor
Management Manage tactical relationships with vendors to deliver
solutions. Optimize operational excellence of Suppliers within the
Solution development domain. bull Directs Solution Development
Managers from suppliers according to agreed IT services bull
Manages operational supplier performance on IT services delivered
bull Escalation point towards supplier on operational services
delivered in the Solution development domain bull Delivers
information on expected services to the Head of Vendor and Contract
management to support contract negotiation bull Provides reporting
on supplier performance on operational KPI's and delivered services
by suppliers through operational supplier scorecards bull Ensures
level of efforts are acceptable, SOW's are complete and properly
represent the requested work, proper skillsets are applied and time
reported is accurate and appropriate bull Accountable for the
performance and deliverable of their vendors 4. Financial Risk
Forecast and plan for approved demand, supporting the Solution
Development leadership in ensuring the group has the available
resources to support on-time and on-budget project delivery.
Establish strong habitual risk management practices in the
organization. bull Partners with Solutions Senior Directors to
ensure the Solution Development group has the internal and external
resources required to address demand that has been committed to,
and optimize allocation of resources across projects in an
efficient manner bull Liaise with Business Support, Architecture
and Solutions Senior Directors to understand the types of
technology that may be implemented in the near term and the
capabilities that are needed to implement these technologies bull
Provides input to IT Leadership Team, in collaboration with the
Solutions Senior Directors, on the optimization of the sourcing mix
(insourcedoutsourced) to maximize efficiency and minimize risk
Proactively propose initiatives to the business and the IT
Leadership Team to increase the cost efficiency of delivery and
maintenance of applications bull Extracts the value from existing
systems, only investing in replacement when it is required for
business continuity or to deliver a business requirement bull
Encourages creativity on delivering simple solutions that deliver
the business needs fast bull Drives the solution delivery teams to
balance tradeoffs between speed to market, cost, risk and quality
bull Stays abreast of emerging technologies and the potential
applicability to the retail eCommerce deployment bull Ensures
strong local focus on the top 3 Enterprise IT related risks Cyber
risk, Business continuity, IT Systems capable to compete bull
Ensures definition, maintenance and adherence of project and annual
budget 5. Leadership Lead and inspire the Solution Development team
from a technical (vs. department operational) standpoint bull
Partners with IT Solutions Development management team to establish
and support a high performance, service oriented culture that
enables the operating unitAhold Delhaize to drive sales growth and
productivity performance across the organization. bull Drives the
Ahold Delhaize IT Agenda and Priorities, encourage people to engage
with retail business process and think about how IT can be used to
make Ahold Delhaize more competitive bull Implements the Ahold
Delhaize standards of performance, recognize great performance,
coach constructively on under-performance bull Uses the insights
from the engagement survey to inspire and motivate our people, in
the short term focus on leading by example, embracing diversity and
explaining the reasons for change bull Seeks opportunities to drive
efficiency to release resource to deliver more and support the
business better bull Proactively continuously improving their
system portfolio bull Maintains a high level of individual
contribution, professional growth and ability to function
effectively and independently, challenges others to do the same.
Dicejob Requirements Basic Qualifications - B.S. in Computer
Science, Engineering or related field. Master's degree is a plus. -
10 years experience or higher Skills and Abilities bull Oral andor
written communication skills bull Preferred experience with
ServiceNow bull Presentation skills bull Ability to Influence
leadership bull Attention to detail bull Develops and maintain high
quality software products supporting the organizations standards
bull Ability to manage own work time and priorities in accordance
with aggressive timelines and budgets bull Experience of SDLC
methodologies such as Agile and Waterfall
Keywords: Retail Business Services, Quincy , Analyst V Systems - Retail Business Services, Professions , Quincy, Massachusetts
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