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Analyst V Systems - Retail Business Services

Company: Retail Business Services
Location: Quincy
Posted on: February 18, 2021

Job Description:

About Retail Business Services Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to five East Coast grocery brands, including Food Lion, The GIANT Company, Giant Food, Hannaford and Stop Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising, Marketing Sourcing Services, Private Brand Products, Pharmacy Services, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services. Retail Business Services operates across seven campuses in the Greater Charlotte, Harrisburg, D.C., Portland, Boston and Chicago Areas. For more information, visit www.retailbusinessservices.com. To stay updated with the latest news, follow Retail Business Services on LinkedIn (Retail-Business-Services) and Twitter (RBServicesNews). Position Title Analyst V Systems Position Location Chicago, IL or Quincy, MA or Salisbury, NC Position Summary A Business Analyst is an experienced IT professional dealing with the implementation, enhancement, validation and maintenance of IT application andor infrastructure systems in support of our everyday business needs. A Systems Analyst performs the following major activities bull Works collaboratively with partners in IT, business areas and vendors in understanding, and enhancing business requirements to create technical, and functional specifications. bull Leads the design, build, validation, implementation and maintenance of IT application systems andor infrastructure solutions in support of our current, and future business needs. bull Produces list of deliverables, cost estimates and time estimates related to the assigned project(s) in order to assist with effective projectinitiative management. bull Interfaces with IT PMO, architecture, and service delivery teams among others in support of delivering timely, qualitative, robust and scalable solutions. bull Helps partner teams determine whether a solution(s) needs to be developed internally or procured from external sources. bull Helps determine integration needs and designdevelopmentsolution patterns that can be reused optimally. bull Interfaces with and guides software engineers andor vendor partners in providing clarifications on design patterns, as needed. bull Performs solution verification to ensure the solution is built in accordance with the specifications meeting business and technical requirements. bull Responsible for technology lifecycle portfolio management from conceptualization until retirement in one or more areas. bull Provides support andor interfaces with support teams, internal or external, to ensure business and technical issues with applications andor infrastructure are resolved timely and effectively. Principle Duties and Responsibilities 1. Design, Development Transition Supports the Business by designing, developing and transitioning technology solutions aligned with strategic IT roadmap. bull Provide subject matter expertise in the analysis, design and preparation of technology solutions to meet business needs bull Recommends components for solutions that will work well together across business domains, partner with domain architect or act as the domain architect to ensure adherence to the architectural roadmap bull Accountable for projectsapplicationsinfrastructure meeting business needs are delivered in a timely, cost effective manner considering all budget aspects including total cost of ownership. bull Ensures project artifacts are developed as required, this includes working with support organizations and suppliers to ensure proper documentation is created and stored in the procedures manual or document repository. bull Facilitatescompletes the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders. bull Develops complete and robust test plans, cases and scripts, ensures defects are properly resolved and user acceptance is obtained. Ensures the test scripts and defects are entered and tracked in our department tools. bull Acts as the primary communication point keeping the supplier and business partners informed of infrastructure changes, application changes, data changes or upcoming implementations and ensures business specific impacts are addressed. bull Ensures all deliverables are met related to the change management process. bull Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, schedule changes, weather events and significant refresh activities. bull As required, Responsible for delivery of project management role for smaller projects from inception to completion including all project artifacts, executive status reports, etc. bull Adheres to published design and development standards 2. Business Relationship Management Supports the Business Consultant in the process of leading the relationship with business function heads to define the local IT roadmap. Provides consulting direction to solve business problems or needs arising from everyday events or unexpected catastrophic events. This includes recognizing the problem, resources needed to resolve as well as managing to process needed for proper completion, including executive management updates as required. bull Thorough understanding of the business strategy, operations, markets and key stakeholders. bull Reviews business processes to understand the capability gaps and opportunities Recommends Innovations and business processes systems simplifications bull Builds close relationships with the function heads and their teams. Advise these teams on how technology can be used to match or outpace competitor performance. bull Prioritizes and plan delivery in each function with the key stakeholders, manage conflicts between functional priorities as required. bull Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, holiday schedule changes, weather events and significant refresh activities. bull Acts as third level of support. 3. Vendor Management Manage tactical relationships with vendors to deliver solutions. Optimize operational excellence of Suppliers within the Solution development domain. bull Directs Solution Development Managers from suppliers according to agreed IT services bull Manages operational supplier performance on IT services delivered bull Escalation point towards supplier on operational services delivered in the Solution development domain bull Delivers information on expected services to the Head of Vendor and Contract management to support contract negotiation bull Provides reporting on supplier performance on operational KPI's and delivered services by suppliers through operational supplier scorecards bull Ensures level of efforts are acceptable, SOW's are complete and properly represent the requested work, proper skillsets are applied and time reported is accurate and appropriate bull Accountable for the performance and deliverable of their vendors 4. Financial Risk Forecast and plan for approved demand, supporting the Solution Development leadership in ensuring the group has the available resources to support on-time and on-budget project delivery. Establish strong habitual risk management practices in the organization. bull Partners with Solutions Senior Directors to ensure the Solution Development group has the internal and external resources required to address demand that has been committed to, and optimize allocation of resources across projects in an efficient manner bull Liaise with Business Support, Architecture and Solutions Senior Directors to understand the types of technology that may be implemented in the near term and the capabilities that are needed to implement these technologies bull Provides input to IT Leadership Team, in collaboration with the Solutions Senior Directors, on the optimization of the sourcing mix (insourcedoutsourced) to maximize efficiency and minimize risk Proactively propose initiatives to the business and the IT Leadership Team to increase the cost efficiency of delivery and maintenance of applications bull Extracts the value from existing systems, only investing in replacement when it is required for business continuity or to deliver a business requirement bull Encourages creativity on delivering simple solutions that deliver the business needs fast bull Drives the solution delivery teams to balance tradeoffs between speed to market, cost, risk and quality bull Stays abreast of emerging technologies and the potential applicability to the retail eCommerce deployment bull Ensures strong local focus on the top 3 Enterprise IT related risks Cyber risk, Business continuity, IT Systems capable to compete bull Ensures definition, maintenance and adherence of project and annual budget 5. Leadership Lead and inspire the Solution Development team from a technical (vs. department operational) standpoint bull Partners with IT Solutions Development management team to establish and support a high performance, service oriented culture that enables the operating unitAhold Delhaize to drive sales growth and productivity performance across the organization. bull Drives the Ahold Delhaize IT Agenda and Priorities, encourage people to engage with retail business process and think about how IT can be used to make Ahold Delhaize more competitive bull Implements the Ahold Delhaize standards of performance, recognize great performance, coach constructively on under-performance bull Uses the insights from the engagement survey to inspire and motivate our people, in the short term focus on leading by example, embracing diversity and explaining the reasons for change bull Seeks opportunities to drive efficiency to release resource to deliver more and support the business better bull Proactively continuously improving their system portfolio bull Maintains a high level of individual contribution, professional growth and ability to function effectively and independently, challenges others to do the same. Dicejob Requirements Basic Qualifications - B.S. in Computer Science, Engineering or related field. Master's degree is a plus. - 10 years experience or higher Skills and Abilities bull Oral andor written communication skills bull Preferred experience with ServiceNow bull Presentation skills bull Ability to Influence leadership bull Attention to detail bull Develops and maintain high quality software products supporting the organizations standards bull Ability to manage own work time and priorities in accordance with aggressive timelines and budgets bull Experience of SDLC methodologies such as Agile and Waterfall

Keywords: Retail Business Services, Quincy , Analyst V Systems - Retail Business Services, Professions , Quincy, Massachusetts

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