Analyst V Systems - Retail Business Services
Company: Retail Business Services
Location: Quincy
Posted on: February 20, 2021
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Job Description:
About Retail Business Services
Retail Business Services, LLC, is the services company of Ahold
Delhaize USA, currently providing services to five East Coast
grocery brands, including Food Lion, The GIANT Company, Giant Food,
Hannaford and Stop & Shop. Retail Business Services leverages the
scale of the local brands to drive synergies and provides
industry-leading expertise, insights and analytics to local brands
to support their strategies with services including Information
Technology, Merchandising, Marketing & Sourcing Services, Private
Brand Products, Pharmacy Services, Not for Resale, Store Services,
Financial Services, Legal Services, Communications, Supply Chain
and People Systems and Services. Retail Business Services operates
across seven campuses in the Greater Charlotte, Harrisburg, D.C.,
Portland, Boston and Chicago Areas. For more information, visit .
To stay updated with the latest news, follow Retail Business
Services on LinkedIn and Twitter
Position Title: Analyst V Systems
Position Location: Chicago, IL or Quincy, MA or Salisbury, NC
Position Summary:
A Business Analyst is an experienced IT professional dealing with
the implementation, enhancement, validation and maintenance of IT
application and/or infrastructure systems in support of our
everyday business needs. A Systems Analyst performs the following
major activities:
--- Works collaboratively with partners in IT, business areas and
vendors in understanding, and enhancing business requirements to
create technical, and functional specifications.
--- Leads the design, build, validation, implementation and
maintenance of IT application systems and/or infrastructure
solutions in support of our current, and future business needs.
--- Produces list of deliverables, cost estimates and time
estimates related to the assigned project(s) in order to assist
with effective project/initiative management.
--- Interfaces with IT PMO, architecture, and service delivery
teams among others in support of delivering timely, qualitative,
robust and scalable solutions.
--- Helps partner teams determine whether a solution(s) needs to be
developed internally or procured from external sources.
--- Helps determine integration needs and
design/development/solution patterns that can be reused
optimally.
--- Interfaces with and guides software engineers and/or vendor
partners in providing clarifications on design patterns, as
needed.
--- Performs solution verification to ensure the solution is built
in accordance with the specifications meeting business and
technical requirements.
--- Responsible for technology lifecycle portfolio management from
conceptualization until retirement in one or more areas.
--- Provides support and/or interfaces with support teams, internal
or external, to ensure business and technical issues with
applications and/or infrastructure are resolved timely and
effectively.
Principle Duties and Responsibilities:
1. Design, Development & Transition
Supports the Business by designing, developing and transitioning
technology solutions aligned with strategic IT roadmap.
--- Provide subject matter expertise in the analysis, design and
preparation of technology solutions to meet business needs
--- Recommends components for solutions that will work well
together across business domains, partner with domain architect or
act as the domain architect to ensure adherence to the
architectural roadmap
--- Accountable for projects/applications/infrastructure meeting
business needs are delivered in a timely, cost effective manner
considering all budget aspects including total cost of
ownership.
--- Ensures project artifacts are developed as required, this
includes working with support organizations and suppliers to ensure
proper documentation is created and stored in the procedures manual
or document repository.
--- Facilitates/completes the creation of communication plans,
ensuring that appropriate information is exchanged among key
stakeholders.
--- Develops complete and robust test plans, cases and scripts,
ensures defects are properly resolved and user acceptance is
obtained. Ensures the test scripts and defects are entered and
tracked in our department tools.
--- Acts as the primary communication point keeping the supplier
and business partners informed of infrastructure changes,
application changes, data changes or upcoming implementations and
ensures business specific impacts are addressed.
--- Ensures all deliverables are met related to the change
management process.
--- Ensures integration and consideration of assigned business
areas against critical business processing, freeze periods,
schedule changes, weather events and significant refresh
activities.
--- As required, Responsible for delivery of project management
role for smaller projects from inception to completion including
all project artifacts, executive status reports, etc.
--- Adheres to published design and development standards
2. Business Relationship Management
Supports the Business Consultant in the process of leading the
relationship with business function heads to define the local IT
roadmap.
Provides consulting / direction to solve business problems or needs
arising from everyday events or unexpected / catastrophic events.
This includes recognizing the problem, resources needed to resolve
as well as managing to process needed for proper completion,
including executive management updates as required.
--- Thorough understanding of the business strategy, operations,
markets and key stakeholders.
--- Reviews business processes to understand the capability gaps
and opportunities Recommends Innovations and business processes
/systems simplifications
--- Builds close relationships with the function heads and their
teams. Advise these teams on how technology can be used to match or
outpace competitor performance.
--- Prioritizes and plan delivery in each function with the key
stakeholders, manage conflicts between functional priorities as
required.
--- Ensures integration and consideration of assigned business
areas against critical business processing, freeze periods, holiday
schedule changes, weather events and significant refresh
activities.
--- Acts as third level of support.
3. Vendor Management
Manage tactical relationships with vendors to deliver solutions.
Optimize operational excellence of Suppliers within the Solution
development domain.
--- Directs Solution Development Managers from suppliers according
to agreed IT services
--- Manages operational supplier performance on IT services
delivered
--- Escalation point towards supplier on operational services
delivered in the Solution development domain
--- Delivers information on expected services to the Head of Vendor
and Contract management to support contract negotiation
--- Provides reporting on supplier performance on operational KPI's
and delivered services by suppliers through operational supplier
scorecards
--- Ensures level of efforts are acceptable, SOW's are complete and
properly represent the requested work, proper skillsets are applied
and time reported is accurate and appropriate
--- Accountable for the performance and deliverable of their
vendors
4. Financial & Risk
Forecast and plan for approved demand, supporting the Solution
Development leadership in ensuring the group has the available
resources to support on-time and on-budget project delivery.
Establish strong habitual risk management practices in the
organization.
--- Partners with Solutions Senior Directors to ensure the Solution
Development group has the internal and external resources required
to address demand that has been committed to, and optimize
allocation of resources across projects in an efficient manner
--- Liaise with Business Support, Architecture and Solutions Senior
Directors to understand the types of technology that may be
implemented in the near term and the capabilities that are needed
to implement these technologies
--- Provides input to IT Leadership Team, in collaboration with the
Solutions Senior Directors, on the optimization of the sourcing mix
(insourced/outsourced) to maximize efficiency and minimize risk;
Proactively propose initiatives to the business and the IT
Leadership Team to increase the cost efficiency of delivery and
maintenance of applications
--- Extracts the value from existing systems, only investing in
replacement when it is required for business continuity or to
deliver a business requirement
--- Encourages creativity on delivering simple solutions that
deliver the business needs fast
--- Drives the solution delivery teams to balance tradeoffs between
speed to market, cost, risk and quality
--- Stays abreast of emerging technologies and the potential
applicability to the retail/ eCommerce deployment
--- Ensures strong local focus on the top 3 Enterprise IT related
risks: Cyber risk, Business continuity, IT Systems capable to
compete
--- Ensures definition, maintenance and adherence of project and
annual budget
5. Leadership
Lead and inspire the Solution Development team from a technical
(vs. department operational) standpoint
--- Partners with IT Solutions Development management team to
establish and support a high performance, service oriented culture
that enables the operating unit/Ahold Delhaize to drive sales
growth and productivity performance across the organization.
--- Drives the Ahold Delhaize IT Agenda and Priorities, encourage
people to engage with retail business process and think about how
IT can be used to make Ahold Delhaize more competitive
--- Implements the Ahold Delhaize standards of performance,
recognize great performance, coach constructively on
under-performance..... click apply for full job details
Keywords: Retail Business Services, Quincy , Analyst V Systems - Retail Business Services, Professions , Quincy, Massachusetts
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