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EIM/ESM Senior Quality Assurance Analyst

Company: Commonwealth of Massachusetts: Executive Office of
Location: Quincy
Posted on: August 6, 2022

Job Description:

Description The Massachusetts Executive Office of Health and Human Services (EOHHS) is the largest secretariat in MA state government, comprised of 16 agencies with over 20,000 employees statewide. EOHHS services directly touch the lives of slightly more than 1 in 4 residents in the Commonwealth - some of our most vulnerable children, youth, adults, and elders. EOHHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders, individuals with disabilities, and veterans with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf, or hard of hearing.

EOHHS is seeking a Senior Quality Assurance Analyst to oversee testing resources and activities for EIM/ESM related applications. EIM/ESM/EOM is a large-scale enterprise application that provides invoicing, client enrollment, contracting/billing activity between EOHHS agencies and contracted Purchase of Service (POS) providers, and reporting. The EIM/ESM Senior Quality Assurance Analyst will lead the QA team in designing, developing, and executing test plans for new and existing EIM/ESM functionality and related applications. The successful candidate will be a self-starter, problem-solver, and team player with excellent communication skills, creative, analytical, and interpersonal skills and will be adaptive to changing priorities.

The primary work location for this role will be at 100 Hancock Street Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 9AM to 5PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Responsibilities (including but not limited to):


Manage the testing process, schedules, and resources for EIM/ESM and related projects.
Ensure testing objectives meet business and technical requirements (from planning to production release).
Review project scope and deliverables; attend and contribute to project review, and defect/enhancement review sessions with Business and Development Teams.
Participate in driving automation objectives to build EIM/ESM regression test plans on an ongoing basis.
Responsible for ensuring that the test team follows the process as defined in EHS IT Process Controls Guide.
Provide technical assistance and daily support to team resources; communicate work objectives clearly.
Ability to handle multiple and changing priorities effectively in a dynamic environment.
Provide daily metrics for projects and status at weekly meetings; manage and maintain defect tracking.
Liaison with internal technical teams daily for project needs, infrastructure support and issue resolution.
Participate in Go/No-Go assessments and Production deployment activities.
Manage and maintain project deliverables and artifacts in tracking tools/platforms.


Preferred Knowledge, Skills, and Abilities:


Five (5) years of QA/Software testing related experience in Web and database testing.
Three (3) years of experience leading project teams with both manual and automation testing.
Understanding of project management and software development lifecycle methodologies.
Proficient knowledge and Experience in running various kinds of tests such as Functional, Regression, Performance, Backend, User Acceptance Tests (UAT) for Web and Client/Server Applications.
Proven experience in leveraging test automation.
Experience in software testing on cloud-based systems such as AWS EC2, Elastic Beanstalk, Azure App Service, etc.
Experience working in Agile and CI/CD implementations utilizing systems such as Azure DevOps, Jenkins/Jira, etc.
Knowledge of database design, Oracle SQL, and SQL testing; ability to write SQL queries.
Demonstrated experience in tools such as Selenium WebDriver, Jenkins, or other Automation Tools.
Experience working in Healthcare IT, or with Healthcare Claims is highly preferred.
Capable of multi-tasking, meeting deadlines and ability to work in a collaborative environment.
Experience in writing clear, concise, and comprehensive test plans and test cases.


Education and Certifications:


Bachelor's degree in Computer Science, Computer Information Systems, Information Management, or equivalent work experience.


Total Compensation:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:


  • 75% state paid medical insurance premium
  • Reasonable Dental and Vision Plans
  • Flexible Spending Account and Dependent Care Assistance programs
  • Low cost basic and optional life insurance
  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
  • 12 paid holidays per year and competitive Sick, Vacation and Personal Time
  • Tuition Benefit for employee and spouse at state colleges and universities
  • Short-Term Disability and Extended Illness program participation options
  • Incentive-based Wellness Programs
  • Professional Development and Continuing Education opportunities
  • Qualified Employer for Public Service Student Loan Forgiveness Program


    Pre-Offer Process:

    A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit .

    Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

    Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

    If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the .

    For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.
    Qualifications First consideration will be given to those applicants that apply within the first 14 days.



    Please see Preferred Qualifications.

    Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.



    An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
    Official Title

Keywords: Commonwealth of Massachusetts: Executive Office of, Quincy , EIM/ESM Senior Quality Assurance Analyst, Professions , Quincy, Massachusetts

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