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Desktop Support Technician

Company: TEKsystems
Location: Quincy
Posted on: March 19, 2023

Job Description:


General Duties: --- Deliver imaged units to the designated site location; --- Set up of imaged units, monitors, and peripherals onsite; --- Ensuring operation of newly installed units; --- Serial number scan of assets installed; and --- Provision of serial number scan and verification of assets to site lead or other appropriate site personnel as directed; --- Required imaging technology skills working with SCCM packages and collections; --- Join domain; --- Restore user data (desktop, my documents, favorites, startup, NK2, Dictionary, PST, ipconfig, shares); --- Install / configure additional software to base image (as needed); --- Update users default print location; --- Wipe old PC's onsite and complete sanitization form before removal from site; and --- Scan serial numbers of assets being removed form site and notify Asset Management of removal. --- Responsible for the escalation through appropriate channels of all systems related issues/problems. --- Responsible for the timely and accurate installation of software through the automated process and remediation of all failures. --- Required to travel throughout the state to various sites as needed or requested --- Responsible for performing related duties as required. QUALIFICATIONS REQUIRED AT HIRE (List knowledge, skills, abilities) --- Knowledge of hardware / Microsoft operating systems through current version --- Experience supporting MS Office Suite --- Experience working with Active directory --- Knowledge of and experience with the Local Area Networks (physical and logical). --- Knowledge of capabilities and limitations of computer hardware (PCs, Laptops, Printers & Peripherals). --- Knowledge of IT industry standards. --- Knowledge of the principles, practices and techniques of professional writing and communication methods. --- Ability to follow oral and written instructions. --- Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities --- Knowledge and experience with basic security measures and requirements --- Valid driver's license and access to a vehicle --- Ability to lift-up to 35lbs & push 65Lbs --- Must conduct themselves in a professional manner


Windows 10, Desktop, Troubleshooting, Hardware, Office 365, windows, microsoft office, sccm, active directory, desktop pc support

Top Skills Details:

Windows 10,Desktop,Troubleshooting,Hardware,Office 365

Additional Skills & Qualifications:

Must have a car and a valid MA drivers license. Prior experience working with the Commonwealth of MA is a plus.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Keywords: TEKsystems, Quincy , Desktop Support Technician, Professions , Quincy, Massachusetts

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