Cross Trained Agent
Company: Hyannis Air Service Inc
Location: Provincetown
Posted on: June 24, 2022
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Job Description:
SummaryCross-trained agents must, after completion of training,
be willing and able to work Ticket, Operations and Ramp Agent
positions at their assigned stationPrimary ResponsivitiesCheck in
passengers and baggage using Cape Air's passenger service
systemMake passenger reservations and rebook flightsMake boarding
announcementsProvide extra assistance to passengers with special
needsAssist the main Cape Air Reservations Department by handling
remote reservations calls, if applicable to stationShare
information with pilots/ramp/operations using radio
communicationsOrganize ticket and cash reportsHandle delayed or
missing baggage and process claimsAssure compliance with FAA and
airport security proceduresMeet and marshal aircraftFueling Cape
Air aircraft, if applicable to station operationsLoad and unload
passengers and their baggageEscort passengers out to the
aircraftAdditional duties as assignedQualificationsAirline work
experience preferredAirline reservation system experience
preferredMust be at least 18 years oldMust hold a high school
diploma or equivalentIf location requires any type of driving such
as baggage delivery, fueling, etc., applicant must hold and
maintain a driver's license valid in that locationMust be able to
lift up to 70 lbs.Basic computer skills requiredExcellent
communication and excellent customer service skills requiredAbility
to interact effectively with othersAbility to work independently
and adapt to changing work prioritiesAbility to communicate
effectively, orally and in writingFlexibility of schedule is a
mustThis position will often require working nights, weekends and
holidaysMust exhibit exceptional knowledge of Cape Air and must
embody the Cape Air MOCHA HAGoTDI spirit
Keywords: Hyannis Air Service Inc, Quincy , Cross Trained Agent, Sales , Provincetown, Massachusetts
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